Melody Joyce
Guthrie,OK
Summary
Proven to enhance efficiency and customer satisfaction at Chickasaw Nation Treasure Valley Hotel and Casino, adept in document management and exceptional customer service. Streamlined operations and maintained confidentiality, showcasing initiative-taking and adaptability. Achieved significant improvements in guest experience and operational workflows, embodying a blend of hard and soft skills.
Overview
2025
2025
years of professional experience
Work History
Front Desk/ Public Areas
Chickasaw Nation Treasure Valley Hotel and Casino
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Office Manager
Lighting Concepts & Solutions
05.2007 - 02.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Custodial Worker
Pampered Pets Veterinary Clinic and Spa
10.2024 - 01.2025
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
Sales Associate, Furniture
Dillard's
09.2001 - 08.2004
Education
Associates - History, Sociology
Oklahoma City Community College
Oklahoma City, OK05.1999
Skills
- Scheduling appointments
- Document management
- Initiative-taking
- Telephone etiquette
- Appointment scheduling
- Appointment setting
- Paperwork coordination
- Appointment management
- Front desk operations
- Point-of-sale system
- Customer service
- Adaptable and flexible
Timeline
Custodial Worker
Pampered Pets Veterinary Clinic and Spa
10.2024 - 01.2025
Office Manager
Lighting Concepts & Solutions
05.2007 - 02.2012
Sales Associate, Furniture
Dillard's
09.2001 - 08.2004
Associates - History, Sociology
Oklahoma City Community College
Front Desk/ Public Areas
Chickasaw Nation Treasure Valley Hotel and Casino
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