ILIANA HEJLIK
Houston,TX
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employees and helping one another. I am a very fast learner, and I love helping people. Experienced coordinator with strong focus on team collaboration and achieving results. I am skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
WALMART INC.
Houston, Texas, USA
03.2020 - 03.2026
- I have been with account review team for about 5 months I work very hard and try to take care of the customers.
- I have been also assisting new hires as a SME and doing one on one with agents when needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- I have moved to account review team specialist department after being in ART for about 5 months or so. I love helping agents out when they do reach out via chat.
- Resolved customer issues through multiple channels by responding to tier 2 queries, researching issues as necessary, providing solutions, supported entry-level contact center agents by responding to escalated situations.
Office Manager
RL SERVICES
02.2019 - 01.2022
- Handling all office operations for Mr. Langham, the owner of the company
- This included managing a small call center of about three employees that set appointments for Mr. Langham, resolving customer escalations that employees could not handle, setting appointments for Mr. Langham, managing all of Mr. Langham book of business through salesforce CRM, also answering phones and setting schedules for the team as well as the owner.
- Completed bi-weekly payroll for 7 employees.
CNA Caregiver
Latrevia Kersee
03.2015 - 01.2017
- Fully credentialed care provider, with experience of 3 years providing compassionate, loving care in a home or hospital environment.
- Improved patient satisfaction by implementing innovative home health care programs and services.
- Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
Education
High School Diploma - undefined
Job Corps
McKinney, TX7 2021
Skills
- Customer Service
- Problem-solving
- MS office
- Data entry
- Adaptability and flexibility
- Multitasking and organization
- Decision-making
- Clear communication
- Microsoft office
- Self-motivation
- Multitasking Abilities Adaptability
Accomplishment
- Used Microsoft Excel to develop inventory tracking Russian Full Professional spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Customer Service Specialist
WALMART INC.
03.2020 - 03.2026
Office Manager
RL SERVICES
02.2019 - 01.2022
CNA Caregiver
Latrevia Kersee
03.2015 - 01.2017
High School Diploma - undefined
Job Corps