Iliana Hernandez
Green Valley,AZ
Summary
Dynamic professional with a strong background in delivering exceptional customer service and administrative support, excelling in clerical tasks and public interactions. Expertise in scheduling, data entry, and database management complements a goal-oriented approach to engaging with high volumes of customers and recommending tailored merchandise. Proven ability to create compelling displays that drive sales, along with meticulous cash register transaction management and record-keeping. Additionally, a dedicated healthcare provider skilled in patient care, adept at supporting medical staff, addressing patient needs, and upholding healthcare standards while thriving in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Patient Care Technician
Tucson Medical Center
Tucson, AZ
01.2025 - Current
- Assisted nursing staff with patient care tasks, ensuring comfort and safety in clinical settings.
- Monitored vital signs, recording observations to support timely medical interventions.
- Provided emotional support to patients and families, fostering a compassionate care environment.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Receptionist
COPE Community Services
Tucson, AZ
01.2023 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Responsible for scheduling/coordinating client appointments, making reminder calls, distribute mail, and providing quality customer service.
Merchandise Associate
Pebble Beach Resorts
Monterey, CA
06.2017 - 12.2022
- Responsible for processing and receiving orders
- Provide internal customer service in support of all the Retail Outlet
- Comply with inventory control procedures
- Checking in the product delivered to the shop, matching counts on paperwork to the actual product received
- Communicate discrepancies by completing the Correction Request form, sending it to the appropriate person in the Retail Distribution Center, and copying Store Manager
- Track discrepancies requests to ensure an adjustment is made
- Assist in merchandising the sales floor, including changing displays
- Participate in physical inventories of merchandise.
Sales Associate
Pebble Beach Resorts
Monterey, CA
02.2011 - 04.2014
- Responsible for providing World Class Service and achieving individual sales by establishing and maintaining guest relationships and working effectively with other team members
- Achieve and exceed individual sales goals by cross-selling
- Provide assistance to our hotel guests and visitors
- Achieve the department’s sales goals monthly, quarterly, and yearly
- Keep the sales floor stocked and up to standards
- Remain knowledgeable on products offered and discuss available options.
Education
Health Care Administrative -
Pima Medical Institute
Tucson, ArizonaCertified massage practitioner -
Massage Institute of Touch
Carmel Valley, CaliforniaHigh school diploma -
Monterey High School
Monterey, CaliforniaSkills
- Data Works
- Computer inventory software
- POS (Point of System)
- Microsoft Office
- Organization skills
- Time Management
- Telephone skills
- Customer and client relations
- Scheduling appointments
- Office Administration
- Multi-line telephone operation
- Calendar Management
- Epic
Timeline
Patient Care Technician
Tucson Medical Center
01.2025 - Current
Receptionist
COPE Community Services
01.2023 - 01.2025
Merchandise Associate
Pebble Beach Resorts
06.2017 - 12.2022
Sales Associate
Pebble Beach Resorts
02.2011 - 04.2014
Certified massage practitioner -
Massage Institute of Touch
High school diploma -
Monterey High School
Health Care Administrative -
Pima Medical Institute
Professional Highlights
- Support shop manager in all aspects of shop operation.
- Collaborate with and assist department managers and merchandisers concerning any visual involvement.
- Invaded bi-annual physical inventories in the warehouse and shop inventories with the assistance of the Retail Shops Manage
- Managed a retail tent during Pebble Beach Pro-am Feb 2022
- Assist the store manager in maintaining the inventory database.