Iliana Hernandez
Paramount,CA
Summary
Results-driven professional with a strong background in package handling and supervision. Known for exceptional customer relations and effective problem-solving skills. Ready to contribute to a team dedicated to efficiency and quality in service delivery.
Overview
8
8
years of professional experience
Work History
PT Package Center Supervisor
UPS
Los Angeles, CA
06.2025 - Current
- Supervised package sorting operations to ensure timely processing and dispatch
- Trained team members on safety protocols and operational procedures
- Coordinated daily workflow to maximize efficiency in package handling
- Implemented quality control measures to minimize errors in shipment accuracy
- Resolved customer inquiries and issues related to package tracking and delivery
- Boosted employee satisfaction by fostering a positive work culture through team building activities and open communication channels.
- Maintained a safe work environment by enforcing safety protocols and regularly conducting inspections.
- Conducted regular performance reviews for team members, setting goals and providing constructive feedback to encourage professional growth.
- Facilitated clear communication between team members, ensuring smooth operations and timely deliveries.
- Coordinated with transportation partners to optimize delivery routes, reducing transit time and fuel consumption costs.
- Developed strong relationships with clients, providing exceptional customer service and addressing concerns promptly.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Communicated with supervisors about delays or other issues with shipments.
Package Handler
Federal Express
Los Angeles, CA
08.2023 - 04.2025
- Operated package handling equipment to ensure timely and accurate processing of shipments.
- Sorted and organized packages based on destination codes to optimize workflow efficiency.
- Collaborated with team members to maintain safety protocols during high-volume operations.
- Assisted in training new hires on best practices for package handling and safety compliance.
- Conducted routine inspections of handling equipment to ensure proper functionality and safety standards.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
Selected Participant
California State University Long Beach Upward Bound
Long Beach, CA
05.2019 - 06.2021
- One of 30 students selected to participate in a college-bound program as a first generation/ low-income student
- Commits to participating in bi-weekly college prep course throughout the academic year
- Effectively helps in the recruitment process of the program
- Effectively communicates with Educational Coach for academic and professional support
- Participated in a Virtual six-week-long 2020 summer program that developed leadership, communication, social, and academic skills
Treasurer
Paramount High School
Paramount, CA
09.2018 - 06.2021
- Developed fundraising strategies to enhance school resources and student opportunities.
- Commits to over 50 hours of service to carious volunteer events; Street clean-up, prepares meals for Ronald McDonald House of Charities
- Fundraises for Lion's Club to provide scholarships to seniors and donate money to various charities
- Efficiently maintains count and collects money from student dues and other fundraisers hosted.
Education
High School Diploma -
Paramount High School
Paramount, CA06.2021
Skills
- Time management
- Multitasking
- Email and phone communication
- Problem resolution
- Customer relations
- Employee supervision
- Microsoft Office
- Word
- Excel
- Powerpoint
- Typing
- Bilingual in Spanish and English
- Outlook
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PT Package Center Supervisor
UPS
06.2025 - Current
Package Handler
Federal Express
08.2023 - 04.2025
Selected Participant
California State University Long Beach Upward Bound
05.2019 - 06.2021
Treasurer
Paramount High School
09.2018 - 06.2021
High School Diploma -
Paramount High School