Iliana Hinojosa-Rivera
Crown Point ,IN
Summary
Well-organized professional equipped with 20-year background in Lake County Government. Excellent communication skills and customer service. Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored.
Overview
24
24
years of professional experience
Work History
Dispatcher Office Assistant
North Township Trustee
Hammond , Indiana
02.2009 - Current
- Supervising, training, scheduling staff, filling in for Director of Transportation when absent.
- Open and close the office daily.
- Manages vehicle maintenance.
- Utilizes Routematch Computer Software System which is used for scheduling of rides, additional record keeping of statistical data, and communication with drivers.
- Accident Investigation for the North Township Dial-a Ride vehicles.
- Documented all changes in computer tracking system.
- Trained new employees in various procedures within Dial-A-Ride department.
- Interacted with customers professionally by phone, or in-person to provide information and directed to desired staff members.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Responded to daily caller requests with information about assistance and timeframes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Personal Property Clerk
North Township Assessor
Hammond, IN
02.2001 - 12.2008
- Conducted quality checks on documents to review for accuracy and completeness.
- Filed and helped taxpayers file Personal Property forms.
- Receptionist responsibilities consisting of answering phones, typing, incoming and outgoing mail, and general office duties.
- Answered telephone calls to field inquiries from taxpayers, and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with taxpayers professionally by phone, or in-person to provide information and directed to desired staff members.
- Received a Level 1 Assessor Appraiser Certification
Assistant Supervisor, Div Manager, Deputy Clerk
Lake County Clerk Of Courts
Crown Point, IN
03.2021 - Current
- Manage supply room operations by organizing inventory ensure timely distribution of supplies.
- Daily collections from various departments and ensuring secure bank deposit.
- Built strong professional relationship with court, personnel, Commissioner and Magistrate.
- Utilize Odyssey court system and Spillman software.
- Manage team by delegating task to efficiently streamline workflow to ensure team efficiency.
- Excellent customer service by phone or in person.
Education
Morton Senior High School
Hammond, INSkills
- Dispatching procedures
- Scheduling
- Employee training
- Customer Service
- Filing and data entry
- Prioritizing calls
- Customer/Client relations
- Documentation and reporting
- Staff Management
- Telephone skills
Timeline
Assistant Supervisor, Div Manager, Deputy Clerk
Lake County Clerk Of Courts
03.2021 - Current
Dispatcher Office Assistant
North Township Trustee
02.2009 - Current
Personal Property Clerk
North Township Assessor
02.2001 - 12.2008
Morton Senior High School