Iliana J Amador

Executed event planning and balloon art services.

Obtained certification as florist, balloon artist and event planner.

Organized transportation logistics for luxury travel.

Managed payroll processing for drivers.

Coordinated timely pickups and drop-offs for drivers.

• Greeted patients and assisted front office staff as needed
• Consistently praised for efficient handling of administrative/ clerical duties (e.g., checking in patients in a timely manner, answering phones, scheduling appointments, updating insurance demographics, maintaining medical records, patient processing, billing and authorizations/ referrals)
• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease
• Sanitized appointment rooms between each patient in accordance with health and safety protocols
• Checked patients out to ensure they received the necessary forms prior to leaving the office

• Trained new hires on customer service and rotation practices
• Completed thorough opening, closing and shift change functions to maintain operational standards each day
• Responded to customer concerns and conveyed details about results
• Suggested additional items to every customer to increase sales
• Managed schedules, customer service and project planning
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Coached staff on strategies to enhance performance and improve customer relations
• Developed and mentored team members to provide hospitable, professional service while adhering to established service models
• Recruited and trained new employees to meet job requirements

• Created unique recipes and applied various culinary techniques for authentic MexiCajun cuisine
• Developed successful marketing plans to increase sales and profits while managing costs
• Bartending Experience and Cocktail creator
• Love to create new drinks
• Hosting and Serving
• Along with checking on all customer to make sure service is amazing
• Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members
• Hired, trained and motivated staff to fill all restaurant openings
• Maintained cleanliness and sanitation across foodservice, storage and preparation stations
• Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory
• Trained staff, facilitated staff meetings and spearheaded menu development
• Optimized profits by controlling food, beverage and labor costs
• Customer Service Profesional
• Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations

• In charge of hiring personnel
• Responsible to assign duties and sections to servers
• Making sure customers where satisfied with our service
• Responsible of inventory, stocking making sure we had all the essentials to perform great service
• Motivated staff through acknowledgment of hard work and achievements
• Doing daily and night reports, payroll, deposits etc