Faith Wilcher
Atlantic Beach,USA
Summary
A true professional with varied instructional experience and positive, flexible learning style. I consider myself an excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. I enjoy troubleshooting problems and/or accessing situations and building successful solutions. I also have experience working in challenging environments and I am elated for any opportunity to take my next career to the next step.
Overview
11
11
years of professional experience
Work History
Owner
Wax Faithfully
Jacksonville, FL
03.2024 - Current
- Contacts existing and prospective clients via telephone, email, and social media to increase new and repeat business
- Communicates and maintains heathy professional relationship with clients
- Educates clients on their potential harmful or helpful skin, body, and health regimens
- Creates useful partnerships through remote and face-to-face networking
- Oversees day-to-day activities to facilitate business operations
- Keeps business operations on sound financial footing with successful forecasting, budget management and resource allocation
Esthetician
Brazils Waxing Center
Jacksonville, FL
01.2020 - 03.2024
- Educate clients on how to clean and care for skin at home
- Interview clients to obtain information about concerns and needs
- Keep up to date knowledge of treatments and services
- Satisfy customers consistently, delivering personalized support for individual needs
- Demonstrate the proper cleaning and care procedures for the individual's skin type and recommended long-term regimens
- Educate clients on proper skincare routines and product usage
Manager
UPS
Jacksonville, FL
01.2019 - 02.2020
- Manage incoming calls and handled customer inquiries via phone
- Monitor employee work to assess performance and identify knowledge gaps
- Cover daily business requirements with well-organized schedules and properly delegated assignments
- Cross-train staff in secondary roles to expand operational diversity
- Maximize employee performance with hands-on training and close mentoring.
Consumer Loan Manager
Advance America
Jacksonville, FL
02.2017 - 01.2019
- Contact new & existing customers via telephone and email to ensure weekly payment reminders
- Reach out to banks to verify account information
- Train new employees on company policies, procedures, and systems related to loan administration
- Evaluate customer requests for modifications or extensions of existing loans, making recommendations based on eligibility criteria
- Ensure compliance with federal and state regulations throughout lending process
- Maintain accurate and up-to-date files on all loans in progress
Bank Teller
US Bank
Jacksonville
07.2014 - 02.2017
- Assisted in greeting, directing and engaging with client lobby traffic.
- Referred customers requiring loans, credit and mortgages to support sales process.
- Uphold confidentiality guidelines as per bank policy.
- Identified suspected fraud based on behavioral and transaction markers.
- Recommended beneficial products and services to customers, consistently exceeding daily goals.
- Documented each transaction to uphold recordkeeping requirements.
- Answered incoming phone calls and addressed customer inquiries promptly.
- Handled sensitive financial documents with care to maintain confidentiality.
Education
Diploma -
American Academy of Cosmotology
Orange Park, FL10.2019
Ducan U. Fletcher High School
Neptune Beach, FL06.2014
Skills
- Effective communication
- Time management
- Leadership qualities
- Organization
- Critical thinking
- Multitasker
- Patience
- Decision-Making
- Relationship Building
- Problem-Solving
Timeline
Owner
Wax Faithfully
03.2024 - Current
Esthetician
Brazils Waxing Center
01.2020 - 03.2024
Manager
UPS
01.2019 - 02.2020
Consumer Loan Manager
Advance America
02.2017 - 01.2019
Bank Teller
US Bank
07.2014 - 02.2017
Diploma -
American Academy of Cosmotology
Ducan U. Fletcher High School