Open To Work
SARA RICHTER
Earlville,IA
Summary
Dynamic manager and customer service professional with over 20 years of experience in delivering exceptional support to in-store and online customers through diverse communication channels, including face-to-face interactions, phone calls, and electronic correspondence. Expertise includes leading customer service teams with a strong focus on quality management and efficient scheduling while managing accounting responsibilities. Proven track record of driving business growth and enhancing operational efficiency through strategic planning and innovative solutions. Committed to fostering a positive customer experience by proactively addressing emerging issues with energy and empathy. Recognized for reliability, adaptability, and a strategic vision that enhances team collaboration, contributing to impactful results in financial management, strategic growth, and customer relations.
Overview
10
10
years of professional experience
Work History
Owner
Creative Memories Printing and Apparel
- Current
- Create and produce custom-printed products for small batch customers
- Monitor marketplace for trends and technologies that will draw customers and fulfill their needs
- Manage stock, timely production, order fulfillment, and delivery
- Generate customers via social media and in-person word-of-mouth
E Commerce Coordinator, E Commerce Customer Service Lead
Theisen's Supply
09.2021 - 10.2025
- Oversaw activities and operations of e-commerce CSR team by providing training, advice, and day-to-day guidance and problem-solving
- Provided quality issue resolution with customers via incoming and outgoing phone calls and emails
- Facilitated returns and refunds, handled chargebacks, completed daily departmental bookkeeping duties for website sales and prepared weekly and monthly reports
- Administered customer rewards program
- Led the implementation of a new CRM, customizing it for team-specific use
- Tracked social media reviews and coordinated timely and satisfactory responses for customer issues
Office Manager
Farmer's Shipping Association
08.2018 - 12.2019
- Served customers via counter sales and incoming calls
- Performed regular data entry to maintain accurate records of stock and sales
- Managed payroll and invoicing
- Assumed Safety Compliance responsibilities, maintaining USDA and OSHA licenses and filing company reports as required
Cashier, Assistant Manager
Theisen's Home Farm Auto
07.2017 - 08.2018
- Specialized in the clothing department, managing stock and maintaining knowledge of products to assist customers effectively
- As a floor supervisor and key holder, served as a resource for staff in handling customer service issues
- Managed fulfillment of e-commerce orders from store stock, focusing on timeliness, effective packaging, and accuracy
Outside Sales
300 Raceway
01.2017 - 07.2017
- Sold on-track advertising and sponsorships
- Designed promotional materials to suit event needs and fulfill responsibilities to advertising sponsors
Office Manager
Hubbard Feeds
12.2015 - 12.2016
- Negotiated logistics of scheduling and dispatching inbound and outbound loads
- Maintained office services by creating and implementing procedures
- Designed filing systems, controlled correspondence, assigned and monitored clerical functions
- Performed bookkeeping and payroll processes
Education
Associates - Marketing
Kirkwood Community College
05-1993
Skills
- Team management
- Operational efficiency
- Sales experience
- Customer-focused communication
- Effective communication
- Effective communication
- Team leadership
- Leadership development
- Small business management
- Customer service expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $60000/yrTimeline
E Commerce Coordinator, E Commerce Customer Service Lead
Theisen's Supply
09.2021 - 10.2025
Office Manager
Farmer's Shipping Association
08.2018 - 12.2019
Cashier, Assistant Manager
Theisen's Home Farm Auto
07.2017 - 08.2018
Outside Sales
300 Raceway
01.2017 - 07.2017
Office Manager
Hubbard Feeds
12.2015 - 12.2016
Owner
Creative Memories Printing and Apparel
- Current
Associates - Marketing
Kirkwood Community College
COMMUNITY INVOLVEMENT
Delaware County Pork Producers President – 2 years, Greeley Commercial Club Board Member, Boy Scout leader, St. Joseph Catholic Church CCD teacher