Iliana Loredo
San Marcos,TX
Summary
School psychology graduate student with practical experience in behavioral and mental health settings. Expertise in behavior management and detailed documentation, ensuring safety and structure for diverse groups. Collaborative approach enhances team effectiveness and client outcomes.
Overview
4
4
years of professional experience
Work History
Mental Health Associate
San Marcos Treatment Center
San Marcos, Texas
08.2023 - Current
- Supervised assigned patient population to ensure safety and well-being
- Maintained a therapeutic environment promoting patient comfort and security
- Consistently implemented daily program schedules to support patient engagement
- Communicated effectively with interdisciplinary team members regarding patient care and safety concerns
- Safely managed aggressive and self-injurious behaviors following established safety protocols
- Served as a role model by demonstrating appropriate interactions and effective problem-solving strategies
- Promoted and adhered to Service Excellence Standards throughout patient care
Program Specialist I - Data Entry Specialist
Goodwill Staffing Services
Austin, Texas
11.2023 - 08.2024
- Performed high-volume data entry using word processing, spreadsheet, and database software
- Reviewed data for errors and inconsistencies, correcting deficiencies to ensure accuracy
- Maintained strict attention to detail and confidentiality while handling sensitive personal information
- Entered and updated customer and medical records to maintain accurate databases
Program Specialist II - School Compliance
Goodwill Staffing Services
Austin, Texas
06.2023 - 10.2023
- Processed exemption forms accurately and efficiently, ensuring compliance with school immunization requirements
- Responded to healthcare provider inquiries and coordinated statewide immunization assessments, improving operational efficiency
- Maintained confidential administrative systems, safeguarding sensitive exemption information
- Recommended and implemented process improvements, while monitoring and resolving printer functionality issues to support uninterrupted operations
Techincal Support
Apple Inc.
Austin, TX
03.2022 - 06.2023
- Delivered exceptional customer service by resolving issues and ensuring positive client experiences
- Adapted communication styles to effectively engage diverse audiences
- Independently managed tasks in a fast-paced, dynamic environment
- Researched and applied technical information across multiple tools, while maintaining confidentiality.
- Demonstrated technical troubleshooting skills and eagerness to learn new tools and processes
Education
Specialist in School Psychology - School Psychology
Texas State University
San Marcos05-2027
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05-2023
Skills
- Conflict resolution
- Collaboration and teamwork
- Communication skills
- Empathy and active listening
- Adaptability
- Detail oriented
Timeline
Program Specialist I - Data Entry Specialist
Goodwill Staffing Services
11.2023 - 08.2024
Mental Health Associate
San Marcos Treatment Center
08.2023 - Current
Program Specialist II - School Compliance
Goodwill Staffing Services
06.2023 - 10.2023
Techincal Support
Apple Inc.
03.2022 - 06.2023
Specialist in School Psychology - School Psychology
Texas State University
Bachelor of Arts - Psychology
The University of Texas At San Antonio