Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iliana Marie Rodriguez

Brooklyn,NY

Summary

Experienced retail management professional with a proven track record in operations, leadership, and sales. Recognized for enhancing store performance through effective team collaboration and strategic planning. Skilled in inventory management and delivering exceptional customer service. Adaptable to dynamic environments to consistently meet and exceed business objectives, focusing on driving sales and cultivating lasting client relationships.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

BANDIER
07.2020 - 11.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions to enhanced luxury experience about 4 times a month.
  • Maintaining premium customer experience across all touchpoints.
  • Assist in private appointments, styling sessions and special events for VIP clientele.

Sales Assistant - Seasonal

Prada/ Solomon Page
01.2023 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Store Director

Modern Citizen
11.2024 - 03.2025
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.

Education

Associate of Science -

Borough of Manhattan Community College
New York, NY
06.2018

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Luxury Sales & Clienteling
  • High Attention to Detail
  • Customer relations

Languages

Spanish
Native or Bilingual

Timeline

Store Director

Modern Citizen
11.2024 - 03.2025

Sales Assistant - Seasonal

Prada/ Solomon Page
01.2023 - Current

Assistant Store Manager

BANDIER
07.2020 - 11.2025

Associate of Science -

Borough of Manhattan Community College

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