Iliana Martinez
Elmendorf,TX
Summary
Dynamic, results-driven professional eager to embrace new challenges while delivering exceptional outcomes. Demonstrates a robust work ethic, adaptability, and outstanding interpersonal skills, thriving in both independent and collaborative environments. Proficient in fraud detection and prevention techniques, leveraging data analysis and investigative expertise to identify patterns and effectively mitigate risks.
Overview
12
12
years of professional experience
Work History
Financial Crimes Analyst II
Frost Bank
06.2021 - Current
- Analyze flagged transactions and reports that show potential suspicious activity
- Assist bank personnel with inquiries regarding potentially suspicious items
- Utilized the Fraud Finder system (2022-2025) to detect potentially fraudulent activity in new accounts, including suspicious deposits and unverifiable information
- Open cases for further investigation into suspicious activity
- Prevent and minimize loss to the bank
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
Teller
Frost Bank
San Antonio, Texas
06.2017 - 06.2021
- Maintained confidentiality of bank records and client information.
- Adhered to financial services security and audit procedures.
- Built and maintained client relationships through quality, personalized interactions.
- Responded to and assisted customers with account inquiries and updates.
Server
Big Lou’s Pizza
San Antonio, Texas
10.2015 - 06.2017
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Resolved customer concerns with friendly and knowledgeable service.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Host / Assistant Door Coordinator
Texas Roadhouse
San Antonio, Texas
01.2014 - 09.2015
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated leadership by helping to train others.
Education
High School Diploma -
East Central High School
2016
Skills
- Due Diligence
- Problem-Solving
- Teamwork and Collaboration
- Good Work Ethic
- Verbal and Written Communication
- Attention to detail
- Friendly, Positive Attitude
- Reliable & Trustworthy
Timeline
Financial Crimes Analyst II
Frost Bank
06.2021 - Current
Teller
Frost Bank
06.2017 - 06.2021
Server
Big Lou’s Pizza
10.2015 - 06.2017
Host / Assistant Door Coordinator
Texas Roadhouse
01.2014 - 09.2015
High School Diploma -
East Central High School