Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iliana Martinez

Aurora,CO

Summary

Detail-oriented individual with a solid background in customer service and team collaboration. Proven ability to maintain cleanliness and handle cash transactions accurately while delivering exceptional experiences in high-pressure situations.

Overview

3
3
years of professional experience

Work History

Waitress

Dos Hermanas Mexican/American Restaurant
Antonito, CO
05.2025 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Assisted in menu item selection, enhancing guest satisfaction and promoting daily specials.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Managed multiple tables efficiently, balancing high-volume service during peak hours.
  • Processed transactions accurately, handling cash and electronic payments with attention to detail.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Trained new staff members on restaurant procedures and best practices for customer engagement.
  • Resolved customer complaints promptly, reinforcing brand loyalty through effective communication skills.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Intern

Boys & Girls Club Of The San Luis Valley Clubhouse
Alamosa, CO
10.2023 - 08.2025
  • Maintained cleanliness and organization of facilities, enhancing overall member experience.
  • Provided administrative support, including data entry and record maintenance for program activities.
  • Adapted quickly to changing needs within the clubhouse environment, demonstrating flexibility in tasks.
  • Contributed to team meetings with feedback on program effectiveness and suggestions for improvement.
  • Analyzed problems and worked with teams to develop solutions.
  • Worked hands on with children and occasionally parents.

Intern

Boys & Girls Club Of The San Luis Valley Clubhouse
Alamosa, CO
06.2023 - 08.2023
  • Assisted in planning and executing youth programs to promote engagement and participation.
  • Collaborated with team members to create a welcoming environment for club members.
  • Supported the organization of events, ensuring smooth operations and participant satisfaction.
  • Engaged with club members to build relationships and encourage positive social interactions.
  • Maintained cleanliness and organization of facilities, enhancing overall member experience.
  • Hands on experience dealing with children as well as parents.

Education

High School Diploma -

Centauri High School
La Jara, CO
05.2026

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Cash handling

Timeline

Waitress

Dos Hermanas Mexican/American Restaurant
05.2025 - Current

Intern

Boys & Girls Club Of The San Luis Valley Clubhouse
10.2023 - 08.2025

Intern

Boys & Girls Club Of The San Luis Valley Clubhouse
06.2023 - 08.2023

High School Diploma -

Centauri High School