Iliana Pedro

• Represented organization positively and professionally while providing community with much-needed services.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Crew Leader 02/2024 - Current

• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Conducted thorough training sessions for new hires, ensuring they were well-prepared to meet job expectations.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.

Crew Member 09/2022 - 02/2024

• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

• Completed 40 hours of job shadowing Radiologic Technologists, including observation of chest x-rays, fluoroscopy, CT scans, and MRI procedures.
• Maintained clean, neat, and operational facilities to serve program needs.

Assistant Manager 05/2022 - 09/2022

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Shift Leader 07/2021 - 05/2022

• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.

Crew Member 03/2021 - 07/2021

• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.