Iliana Quintanilla
McAllen,Tx
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvement Stores
Victoria, TX
07.2023 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
Asset Protection Manager
Lowe's
Edinburg, TX
05.2021 - 07.2023
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
Front End Coach
Walmart
10.2020 - 05.2021
- Leads and develops by teaching and training associates, communicating with all levels of operations
- Drives financial performance and sales
- Provides supervision and development opportunities for hourly associates
- Coordinates, completes and oversees job related activities by developing and managing relationships with key stakeholders
- Ensures compliance with company policies and procedures
Asset Protection Manager
Walmart
10.2018 - 10.2020
- As asset protection manager the main job is to prevent financial loss, theft, and fraud within the company
- The responsibilities include ensuring the safety of company inventory
- Manage security operations and protect customers from thieves and store from theft
- Core duties are loss prevention and training other employees in optimizing safety and security
- Patrol the sales floor, sometimes I pretend to shop while observing suspicious customers or behavior
- Ensure that the associates are in compliance with Store policies
- My main responsibilities in the financial aspect were cash management and safety
Assistant Manager
Walmart
11.2017 - 10.2018
Education
GED -
Texas02.2016
Bachelor of Business Administration -
Universidad del Norte AC
12.2011
Skills
- Communication
- Work Under Pressure
- Decision Making
- Time Management
- Conflict Resolution
- Teamwork
Stress Management
Ethics
Leadership
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Lowes Home Improvement Stores
07.2023 - 06.2024
Asset Protection Manager
Lowe's
05.2021 - 07.2023
Front End Coach
Walmart
10.2020 - 05.2021
Asset Protection Manager
Walmart
10.2018 - 10.2020
Assistant Manager
Walmart
11.2017 - 10.2018
GED -
Bachelor of Business Administration -
Universidad del Norte AC