Ivonne Castillo
Stafford,TX
Overview
4
4
years of professional experience
Work History
Provider Specialist Team Lead
LegalEASE, A Legal Access Plan
01.2022 - 03.2025
- Handled a high volume of inbound/outbound calls from attorney providers who were looking for assistance regarding both past and current cases.
- Managed a team of 8, assisting them with difficult client cases, while also ensuring department deadlines and KPI's were being met.
- Collaborated with other department leaders when client cases became escalated.
- Trained new team members by relaying information on company procedures and polices.
Curbside Associate
HEB Grocery Store
08.2021 - 12.2021
- Confirmed order accuracy before they left the building to minimize errors and ensuring customer satisfaction.
- Followed food safety standards, including food handling and storage procedures.
- Provided excellent customer service via in-person or phone, addressing inquiries and resolving issues.
- Quickly adapted to department needs by handling any task given by management.
Customer Service Representative
Foodtown
11.2020 - 08.2021
- Handled customer concerns and complaints.
- Maintained cashier area stocked with necessary items to make sure there was no disruption in checking out.
- Managed cash drawers and cash pick up as well as processed refunds.
- Operated point of sale system with efficiency.
Education
Associate of Arts - Philosophy
Houston Community College
Houston, TX06-2027
High School Diploma -
Elsik High School
Houston, TX06-2020
Skills
- Microsoft Proficiency
- Data Entry
- Customer service
- Attention to detail
- Verbal and Written communication
- Critical thinking
- Organization skills
- Computer Skills
Timeline
Provider Specialist Team Lead
LegalEASE, A Legal Access Plan
01.2022 - 03.2025
Curbside Associate
HEB Grocery Store
08.2021 - 12.2021
Customer Service Representative
Foodtown
11.2020 - 08.2021
Associate of Arts - Philosophy
Houston Community College
High School Diploma -
Elsik High School
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