Iliana Villanueva
San Antonio,TX
Summary
Dynamic and personable business professional with a proven track record in leading teams to achieve timely project completion. Recognized for flexibility and the ability to maintain a sense of humor under pressure, fostering a positive work environment. Expertise in task assignment, employee training, and implementation of company procedures, complemented by exceptional communication and listening skills. Committed to providing strong leadership and vision, driving teams to exceed goals while effectively navigating cultural differences in diverse settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Optum - United Health Group
03.2017 - 09.2021
- Durable medical equipment call center Supervisor Managed 8-10 employees.
- Supervised daily operations to ensure compliance with policies and procedures.
- Led team meetings to discuss performance, challenges, and operational improvements.
- Trained new staff on best practices and company protocols to enhance efficiency.
- Implemented process improvements that streamlined workflows and reduced errors.
- Resolved escalated issues by implementing effective problem-solving strategies within the team.
- Developed training materials to support ongoing employee development and knowledge retention.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Schedule, reschedule, or cancel appointments for Physicians and clinics.
- Addressing patient/employee concerns, and finding effective solutions with billing, refunds with patient billing.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Evaluated customer needs and feedback to drive product and service improvements.
- Confirm Dr.'s and clinic schedules, prepare documentation, and manage medical records.
Admitting Clerk/Medical Records/Scheduler
Christus Santa Rosa PASC V
03.2014 - 04.2016
- Scheduled surgery appointments and follow-ups for all Physician's, optimizing clinic workflow and enhancing patient experience.
- Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
- Break down all the medical records from previous day. Make sure doctors and anesthesiologist sign charts and process medical records request.
- Processed patient admissions efficiently, ensuring accurate data entry into electronic health record systems.
- Managed patient information confidentially, adhering to HIPAA regulations and hospital policies.
- Coordinated with clinical staff to verify insurance coverage and eligibility for services.
- Assisted patients with completing necessary forms, providing clear instructions for a smoother process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Arranged forms and charts for each patient.
- Calculated collectible amount due for procedures.
- Verified insurance eligibility for patients, resolving discrepancies prior to treatment whenever possible.
- Conducted regular audits of admission paperwork, identifying areas of improvement to reduce errors in documentation processes continually .
- Managed insurance pre-authorizations for scheduled surgeries or costly procedures, minimizing financial surprises for patients posttreatment.
- Organized patient records efficiently, ensuring easy access for healthcare providers when necessary.
- Liaised between patients, family members, and medical personnel to facilitate clear communication throughout the admissions process.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Office Manager/ Scheduler
Merida Home Health
01.2013 - 01.2014
- Duties include manage all RN/LVN field staff and office staff. Manage daily reports and conduct daily staff meetings. Schedule nurse, chaplin and social worker vista on a daily basis. Verify all patient insurance information and nurse notes. Conduct new hire orientation and obtain new employee documentation.Filing Medical Record Charts, entering charges on Medical Manager for visits.
Speech Therapy Coordinator
Brightstar of Laredo
02.2012 - 11.2012
- Manage the Speech Therapy Dept. field staff and office staff. Supervise SLP'S AND SLPA'S, schedule patients. Manage over 160 - 180 patients.Process paperwork to insurance companies for authorization. Assist with other office duties.
Office Manager
Blakey Medical Equipment
03.2010 - 02.2012
- Manage the Laredo, Tx office. Supervise the office and warehouse staff. Assist HR Dept. with all new hires. Payroll duties, doing inventory, taking orders, answering phones, faxing, insurance verification, CSR duties and daily deposits.
Admissions Coordinator
Laredo Specialty Hospital
05.2009 - 03.2010
- Handle all new referral packets, verify insurance, and data entry. Obtain patient consent forms before admission. Enter daily patient charts and provide great customer service.
Education
High school diploma or GED -
GED - undefined
Laredo Community College
Skills
- Data analysis skills
- Human resources management
- Five years of medical billing experience
- Office administration expertise
- Skilled in data entry typing
- Effective scheduling techniques
- Team leadership
- Experienced in software utilization
- Proficient in managing multi-line phone systems
- Workplace relationship management
- Experienced Spanish speaker
- Excel proficiency
- Experienced in Microsoft Word
- Expertise in insurance verification
- Microsoft Office
- Training & development
- Multilingual
- Microsoft Outlook
- Language translation
- Efficient medical scheduling
- Hospital experience
- English
- Home health
- Extensive medical office experience
- Microsoft PowerPoint
- Warehouse Supervisor Experience (3 years)
- Medical records management
- Client support
- Operational leadership
Certification
CPR Certification
Languages
Spanish - Fluent
Bilingual
Additional Information
- Skills Summary
- General Office Skills
- Microsoft Word
- Microsoft Excel
- Filing
- Data Entry
- Customer Service
- Multiple Phone Lines
- Communication Skills
Timeline
Supervisor
Optum - United Health Group
03.2017 - 09.2021
Admitting Clerk/Medical Records/Scheduler
Christus Santa Rosa PASC V
03.2014 - 04.2016
Office Manager/ Scheduler
Merida Home Health
01.2013 - 01.2014
Speech Therapy Coordinator
Brightstar of Laredo
02.2012 - 11.2012
Office Manager
Blakey Medical Equipment
03.2010 - 02.2012
Admissions Coordinator
Laredo Specialty Hospital
05.2009 - 03.2010
GED - undefined
Laredo Community College
High school diploma or GED -
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