Iliana (Ick) Ortiz
Chalfont,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
G smokes
Lansdale, PA
02.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services
- In depth knowledge about product and functionality
- Sales skills
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Mural painter/artist
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Body Piercer
7 souls tattoo
Ramsey, NJ
06.2021 - 04.2022
- Followed established guidelines related to occupational safety and health regulations.
- Provided comfortable and friendly piercing services
- Registered customers and properly identified their age
- Cleaning and repacking tools
- Purchasing and finding new in demand products, such as jewelry and tooth jewelry, geared towards trending styles and customer preferences
- Shop decorator
- Cleaning
- Tending to injured, ill, or convulsing customers due to the nature of the practice
Body Piercer
The Body Shop
East Brunswick, NJ
03.2021 - 05.2021
- (This was an apprenticeship)
- Piercing
- Provided assistance communicating, typing correspondence or obtaining information.
- Followed standard infection control protocols to avoid illness or contamination.
- Followed established guidelines related to occupational safety and health regulations.
- Cleaning and restocking
- Stencil making for tattoo artists
- Signing customers in with identification clarifying proper age
- Handled transactions and disputes
- Preformed tattoos occasionally
Customer Service Associate
CVS Pharmacy
Doylestown, PA
12.2018 - 01.2020
- Handled transactions, refunds, drawer organization
- Cleaning and restocking
- Floor organization
- Frequent expired item checks
- Passport photos
- Helping with photo printing
Education
High School Diploma -
Central Bucks High School
Warrington, PA06-2016
Skills
- Sterilization Techniques
- Stress Tolerance
- Creative Design
- Customer service
- Sales Promotions
- Client Satisfaction
- Flexible Schedule
- Excellent Communication
- Relationship Building
- Creative Thinking
- Attention to Detail
- Trend Monitoring
- Wide range of artistic ability
Timeline
Customer Service Cashier
G smokes
02.2024 - Current
Body Piercer
7 souls tattoo
06.2021 - 04.2022
Body Piercer
The Body Shop
03.2021 - 05.2021
Customer Service Associate
CVS Pharmacy
12.2018 - 01.2020
High School Diploma -
Central Bucks High School