Iliassou Metcheri
Front Desk Agent
Lanham,MD
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Front Desk Agent
The Darcy Hotel
Washington DC
12.2023 - 04.2024
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Enforced policies and procedures to increase efficiency.
- Coordinated with vendors for repair and maintenance of hotel.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Staff Accountant
Churchill Hotel
Washington DC
07.2018 - 05.2023
- Diminished outstanding debts by analyzing accounts for issues.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
- Prepared and filed tax returns to summarize transactions of calendar year and comply with laws and regulations.
- Maintained integrity of general ledger and chart of accounts.
- Developed strong relationships with external auditors to facilitate efficient audit process.
- Collected and reported monthly expense variances and explanations.
Night Auditor
Hyatt Regency Hotel
Arlington VA
01.2014 - 04.2017
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Generated and printed daily financial reports to track hotel performance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Bachelor of Science - Accountant
University of Potomac
Washington DC 05.2001 -
High School Diploma -
University of Kara
West Africa 05.2001 -
Skills
Operations Management
Organizational Skills
Credit and cash payments
Computer Skills
Payment oversight
Transaction Processing
Customer Service
Timeline
Front Desk Agent
The Darcy Hotel
12.2023 - 04.2024
Staff Accountant
Churchill Hotel
07.2018 - 05.2023
Night Auditor
Hyatt Regency Hotel
01.2014 - 04.2017
Bachelor of Science - Accountant
University of Potomac
05.2001 -
High School Diploma -
University of Kara
05.2001 -