Ilija Čubrak

• Delivered professional customer support, focusing on technical assistance and order management.

Resolved account, payment, and access-related issues to enhance user experience.

• Processed and tracked refunds efficiently to ensure timely resolutions.
• Assisted customers with order inquiries, delivery status, and returns via email and chat.

• Delivered comprehensive remote customer support services, addressing diverse inquiries and issues.
  Provided technical assistance, ensuring prompt resolution of client concerns.
  Managed order processing and refund requests to enhance operational efficiency.
  Facilitated general client support, contributing to high customer satisfaction levels.

• Managing daily chores and services in the restaurant, monitoring the quality of food and services, planning menus, ordering consumables, training, and supervising staff.

• Preparation and organization of tables in the restaurant, with special attention to arrangement and maintenance, a tour of guests at the entrance to the restaurant, as well as menu presentation, serving, and assistance in choosing food and drinks.

• Facilitated communication with existing clients while acquiring new clients.
  Collected and verified credit documentation to ensure compliance.
  Maintained accurate records of credit claims for future reference.

• Oversaw daily operations of family-owned bakery, ensuring high-quality baked goods.
  Managed production processes, staff performance, and customer service to drive business growth.
  Streamlined workflow procedures to enhance operational efficiency and service delivery.
  Maintained rigorous quality standards while meeting customer demands and preferences.

• Assisted with residential and commercial moves, providing hands-on support with packing, transportation, and customer service. Ensured smooth relocation processes while maintaining high standards of safety and client satisfaction.