ILIRIANA BUCAJ
Sterling
Summary
Reliable Manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Server
Pietanza
Arlington
11.2023 - Current
- Greeted customers and provided menu information.
- Maintained a clean, organized, and stocked workstation.
- Operated cash registers for transactions with customers.
- Provided exceptional customer service by responding to customer inquiries promptly and professionally.
- Restocked shelves throughout the shift as needed.
Retail Sales Associate
Aritzia
Tysons Corner
08.2025 - 10.2025
- Assisted customers in selecting fashion items to enhance their shopping experience.
- Maintained store organization and cleanliness to create an inviting atmosphere.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Educated customers on product features and benefits to facilitate informed purchases.
Product Operations Lead
Lululemon
Richmond
10.2024 - 12.2024
- Maintained an up-to-date product inventory to ensure guests could find the items they were looking for
- Leading shipment-receiving shifts and organizing stock while managing the team
- Ensuring proper product placement on the floor
- Overseeing all back-of-house operations to maintain optimal stock levels and contribute to a smooth guest experience
- Constant critical thinking and decision-making skills to ensure optimal back-of-house optimization
Manager; Shift Leader
Smoothie King
Sterling
04.2015 - 10.2023
- Facilitates day-to-day operations of the store, making smoothies, taking orders, and keeping the bar neat.
- Maintaining a close relationship with guests and providing superior guest service.
- Trained new employees on procedures, policies, and job functions.
- Created and distributed employee work schedules.
- Monitored stock levels to ensure the availability of products.
- Completed the weekly inventory and placed the weekly invoice.
Education
Bachelor of Science - EIT
Virginia Tech
Blacksburg, VA12-2027
Associate of Applied Science - Business Administration
Northern Virginia Community College
Sterling, VA12-2025
Skills
- CPR certified
- Customer service
- Creativity and innovation
- Time management
- Staff management
- Team leadership
- Work ethic
- Effective communication
- Operations management
- Critical thinking
- Problem solving
Timeline
Retail Sales Associate
Aritzia
08.2025 - 10.2025
Product Operations Lead
Lululemon
10.2024 - 12.2024
Server
Pietanza
11.2023 - Current
Manager; Shift Leader
Smoothie King
04.2015 - 10.2023
Bachelor of Science - EIT
Virginia Tech
Associate of Applied Science - Business Administration
Northern Virginia Community College