Ilirijana Racaj
Sherman,CT
Summary
Enthusiastic and reliable waitress who takes pride in providing excellent customer service and creating a memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely and calm manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Waitress
Shanty On The Shore
04.2022 - 09.2023
- Remained calm and poised when dealing with difficult customers and / or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink and dinner orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Economics
University of Vermont
Burlington, VT12.2023
Skills
- Team Collaboration
- Front of House Display Creation
- Coordination
- Customer Service and Rapport
- Assist Customers
Languages
Albanian
Native or Bilingual
Timeline
Waitress
Shanty On The Shore
04.2022 - 09.2023
Bachelor of Arts - Economics
University of Vermont
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