Ilissa McDonald
Minneapolis,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bridal Stylist
Ivory Bridal Co.
11.2022 - Current
- Helped clients develop their original style and supported them in achieving their best look.
- Sold and fitted gowns for brides-to-be.
- Met with potentials clients and gave quotes on services and general wedding costs.
- Informing customers about range of styles, prices, colors and cuts they can select from.
- Styling bridal looks with jewelry, veils, gloves and headpieces.
- Build brand experience by adopting client first attitude, developing product knowledge, and acting as brand ambassador.
- Collaborated with design team and helped develop seasonal lines.
- Take measurements and arrange alterations on dresses, as needed.
- Participated in bridal expos to promote our store and wedding dresses to potential customers.
- Coordinate delivery, pick-up of dresses.
- Personally generate on average $20,000 in sales monthly.
Receptionist
The Brost Clinic
01.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered average of 50-75 calls and emails daily.
- Confirmed appointments, communicated with clients, and updated client records.
- Used multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Managed client complaints and resolved issues to complete satisfaction.
Cocktail Server
O'Shaunessey Distillery
08.2021 - 01.2022
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Had over $1500 in sales daily.
Bartender, Head Hostess, and Server
McEwen's Oxford
01.2017 - 01.2020
- Prepared and served over 100 drinks per shift in high-volume, fine dining environment
- Served high customer volumes during special events, nights, and weekends.
- Managed, trained and worked collaboratively with hostesses daily to ensure reservations were handled efficiently and parties were set up correctly
- Completed regular bar inventories and daily requisition sheets
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Poured wine, beer and cocktails for patrons
- Stocked bar with beer, wine, liquor and related supplies
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor of Science - Criminal Justice
University of Mississippi
University MS, MS05.2022
Skills
- Visitor and Customer Relations
- Time Management
- Attention to Detail
- Microsoft Office
- Data Entry
- Business Operations Understanding
- Office Equipment Operation
- Customer Experience Management
- Sales Strategy
- Dress Fitting Specialist
Certification
- Online COPS
- FEMA
Timeline
Bridal Stylist
Ivory Bridal Co.
11.2022 - Current
Receptionist
The Brost Clinic
01.2022 - 10.2022
Cocktail Server
O'Shaunessey Distillery
08.2021 - 01.2022
Bartender, Head Hostess, and Server
McEwen's Oxford
01.2017 - 01.2020
Bachelor of Science - Criminal Justice
University of Mississippi
- Online COPS
- FEMA
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