Illana Doswell
Palm Bay,FL
Summary
Resourceful Medical Intake maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Motivated to expand my knoweledge in the medical field.
Overview
1
1
year of professional experience
Work History
Intake Specialist
Medfast Urgent Care
Port St John, FL
01.2024 - Current
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Maintained accurate case files and documentation.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Answered and logged incoming inquiries via phone, fax and email.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Updated patient information on computer system to maintain billing accuracy.
- Processed paperwork, obtained billing forms and secured confidential information.
Cashier
Cracker Barrell Old Country Store
Palm Bay, FL
07.2023 - 01.2024
- Provided exceptional customer service during checkout process.
- Operated cash registers, ensuring accurate transactions and customer satisfaction.
- Maintained clean and organized work area for efficient operations.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Florida Virtual High School
Brevard County, FL05-2025
Skills
- Intake Assessment
- Application assessments
- Data Entry
- Insurance knowledge
Timeline
Intake Specialist
Medfast Urgent Care
01.2024 - Current
Cashier
Cracker Barrell Old Country Store
07.2023 - 01.2024
High School Diploma -
Florida Virtual High School
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