ILLEANA CARRILLO
South San Francisco,USA
Summary
Dedicated professional with a strong background in delivering exceptional customer support and resolving inquiries with efficiency and care. Skilled in building positive client relationships through strong communication, active listening, and effective problem-solving. Recognized for enhancing customer satisfaction and loyalty by consistently providing attentive, solution-oriented service. Committed to team success by sharing best practices and contributing to a high-performing, customer-focused environment.
Overview
9
9
years of professional experience
Work History
Sales and Service Associate
Alo Yoga
Palo Alto, CA
09.2024 - Current
- Partnered with team members to foster a collaborative, high-energy retail environment focused on meeting sales objectives and delivering a consistent brand experience.
- Exhibited adaptability in a fast-paced, client-first setting, contributing to store performance during key business periods, including product launches and promotional events.
- Contributed to exceeding store sales goals by 15–25% on a monthly basis through collaborative efforts and strong sales performance.
Senior Style Advisor
Aritzia
San Francisco
08.2021 - 12.2023
- Top revenue style advisor achieving or exceeding sales targets consistently.
- Trained and mentored new style advisors on company policies, product knowledge, and customer service techniques.
- Conducted wardrobe assessments and offered tailored style recommendations based on individual preferences, body types, and lifestyle.
- Arranged styling appointments to promote new collections and drive store traffic.
- Maintained strong relationships with clients by keeping track of their style evolution and offering continuous support and advice.
- Utilized social media platforms to showcase client transformations and styling tips increasing client inquiries.
Style Advisor
Aritzia
San Francisco
11.2020 - 08.2021
- Curated outfits for clients by incorporating the latest fashion trends and personal preference, to enhance one's own style and confidence.
- Managed customer accounts, processed orders, and handled returns, ensuring a smooth and efficient customer experience.
- Exceeded customer service expectations, by providing friendly and courteous to all guests.
- Processed transactions efficiently, ensuring accurate handling of cash and credit card payments.
Lifeguard
City of Brisbane
04.2016 - 05.2020
- Monitored swimming activities to ensure the safety of all participants by enforcing rule and regulations.
- Administered first aid, CPR, and other emergency care as needed, following established protocols and training.
Education
High School Diploma -
El Camino High School
South San Francisco, CA06-2018
Associate of Business Administration -
Skyline College
San Bruno, CASkills
- PC/Windows and Mac
- Google Workspace
- Team Leadership
- Microsoft Office Suite
- Customer Service Excellence
- Sales and Upselling Techniques
- Communication and Interpersonal Skills
- Excellent Organization Skills
Timeline
Sales and Service Associate
Alo Yoga
09.2024 - Current
Senior Style Advisor
Aritzia
08.2021 - 12.2023
Style Advisor
Aritzia
11.2020 - 08.2021
Lifeguard
City of Brisbane
04.2016 - 05.2020
High School Diploma -
El Camino High School
Associate of Business Administration -
Skyline College
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