Illeana Rojas

• Managed Compliance and Taxation:

Efficiently handled all aspects of IFTA (International Fuel Tax Agreement) and related tax filings, ensuring timely and accurate submission of reports. Maintained meticulous truck log books and managed mileage tax payments across various states.

• Accounting and Documentation:

Assisted with accounting tasks, including organizing and filing diesel receipts, and ensuring they were submitted to the accounting department in the required order. Managed the renewal of vehicle registrations, ensuring compliance with state regulations.

• Driver Support:

Monitored and maintained drivers' daily logs, ensuring compliance with DOT regulations. Provided prompt support to drivers, addressing their needs and resolving issues efficiently.

• Customer Service and Communication: Acted as a key point of contact for customers, providing exceptional service, especially in handling escalated issues and resolving conflicts. Supported the front desk with reception duties, contributing to a positive customer experience.
• Organization and Deadline Management: Demonstrated superior organizational skills by managing multiple tasks concurrently, consistently meeting tight deadlines, and ensuring that all processes were streamlined for efficiency.

• Chosen to pioneer Pinnacle Management Group expansion of the Alabama office World Wide Exc. from the ground up, showcasing entrepreneurial spirit and strategic thinking
• Achieved remarkable sales and revenue growth by building and nurturing high-performing teams
• As an integral part of the HR team, led the training and development of up to 18 team members, creating a culture of excellence and growth
• Orchestrated meetings and development classes, instilling the skills and knowledge necessary for individual and team success.

• Propelled from an entry-level role to Account Manager within a remarkable 3 weeks,exemplifying rapid learning and adaptability
• Spearheaded highly successful door-to-door sales campaigns, implementing cutting-edgemarketing strategies and employing the psychology of sales to achieve exceptional results
• Orchestrated the training and development of diverse teams ranging from 5 to 15 members,honing my exceptional problem-solving, networking, and leadership abilities
• Championed the instruction of marketing systems, customer service best practices, andcompliance standards
• Worldwide Executives
• Team Leader (Alabama Expansion)

• Demonstrated exceptional communication skills and conducted comprehensive interviews,screenings, and background checks, ensuring the recruitment of top talent
• Elevated the filing and organizational processes, significantly reducing retrieval times and enhancing overall efficiency.