Illiana Santa Cruz
Seattle ,WA
Summary
Dynamic operations leader with a proven track record at MGA Homecare, excelling in budget management and process improvement. Adept at translating strategic priorities into measurable outcomes, fostering collaboration among teams, and driving operational excellence. Skilled in data analysis and committed to enhancing performance metrics for sustainable success.
Overview
5
5
years of professional experience
Work History
Director of Operations
MGA Homecare
Seattle, WA
08.2023 - Current
- Oversaw daily operations and ensured optimal workflow efficiency.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Collaborated with clinical and operational leaders to strengthen relationships for operational excellence.
- Ensure measurable and sustainable results by translating strategic priorities into operational reality.
- Work with Finance Executives on budget development ensuring office profitability.
Senior Client Service Manager
MGA Homecare
Seattle , WA
02.2022 - 08.2023
- Coordinates administrative functions to maintain efficient care provision.
- Contributed to the successful launch of a new office.
- Gained hands-on experience in contracting and licensing processes.
Client Service Manager
MGA Homecare
Colorado Springs, CO
02.2021 - 02.2022
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided timely responses to customer inquiries and requests for service.
- Participated in industry events as an ambassador of the company's brand.
Intern
Parris Island Musuem
, SC
08.2020 - 01.2021
- Collaborated with museum technician to handle archives and enter data into PastPerfect.
- Stored and organized items for archived exhibits by following organizational procedures.
- Utilized research information, photocopiers and scanners to create object captions.
- Performed administrative tasks such as answering phones, responding to emails, filing paperwork.
Education
Bachelor of Arts - Pre-Law
University of South Carolina
12-2020
MBA - Healthcare Administration
Eastern Washington University
Cheney, WASkills
- Operational strategy
- Budget management
- Regulatory compliance
- Process improvement
- Performance metrics
- Data analysis
Timeline
Director of Operations
MGA Homecare
08.2023 - Current
Senior Client Service Manager
MGA Homecare
02.2022 - 08.2023
Client Service Manager
MGA Homecare
02.2021 - 02.2022
Intern
Parris Island Musuem
08.2020 - 01.2021
Bachelor of Arts - Pre-Law
University of South Carolina
MBA - Healthcare Administration
Eastern Washington University
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