Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Illiana Stamper

West Union,OH

Summary

Experienced Full Service Associate with several years of customer service experience. Top-notch communicator and conflict manager with in-depth understanding of resolving issues successfully and building strong client relationships.

Overview

6
6
years of professional experience

Work History

Warehouse Worker

Amazon
Wilmington, OH
10.2023 - Current
  • Load boxes off of a chute onto a cart or into a shuttle.
  • Load the shuttles or carts into the trailers so they can be shipped out.
  • Transport the carts or shuttles to the loading area.
  • Unload the cart trailer and stack the carts in the area where they go.
  • Keep my area tidy by sweeping and picking up trash when we have no packages.
  • Labor shared; I go to other areas in the building to help them get their work done.

Shift Supervisor

Dairy Queen Grill & Chill
West Union, OH
04.2019 - 10.2023
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Resolved conflicts between staff members in a timely manner.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Collaborated with management to plan special events or promotions.
  • Maintained accurate records of daily transactions and deposits.
  • Resolved customer complaints in a timely manner.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Provided on-the-job training to new staff members.
  • Monitored staff performance to ensure quality standards were met.
  • Completed opening and closing duties to facilitate business operations.
  • Recruited, hired, and mentored new team members, working closely with human resources department.

Cashier

Corner Mart
Decatur, OH
12.2018 - 04.2019
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Assistant Activities Director

Villa of Georgetown
Georgetown, OH
06.2018 - 08.2018
  • Communicated with the residents in the facility.
  • Took the residents on trips to get them out for a few hours a day.
  • Spent one on one time with them, this was insist of just sitting and talking, doing their nails, watching a movie, and eating with them.
  • We would set up game time once a week and would decorate the room for it.
  • Set up plans and oversaw daily activities like bingo, musical events and plays.

Education

Certificate - Phlebotomy

Scioto County Career Technical Center
Lucasville, OH
12-2020

High School Diploma -

Manchester High School
Manchester, OH
05-2019

Skills

  • Communication
  • Leadership
  • active listener
  • Attention to Detail
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Heavy Lifting
  • Clear Communication
  • Customer service
  • Staff Scheduling
  • Cash handling ability
  • Staff Motivation

Affiliations

  • On my days off I enjoy spending time with my children and reading a good book.

Timeline

Warehouse Worker

Amazon
10.2023 - Current

Shift Supervisor

Dairy Queen Grill & Chill
04.2019 - 10.2023

Cashier

Corner Mart
12.2018 - 04.2019

Assistant Activities Director

Villa of Georgetown
06.2018 - 08.2018

Certificate - Phlebotomy

Scioto County Career Technical Center

High School Diploma -

Manchester High School

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Illiana Stamper