JAMILAH MCCRAY
Beech Grove,IN
Summary
Currently, a hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Additionally, I hold personable administrative professional position, dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Lastly, my sales background consists of competitive Inside Sales Rep with strong skills in building professional relationships and applying proven sales techniques to increase revenue. Focused on using persuasion, proposal and closing sales methods to increase sales. Personable communicator in transforming cold calls into sales through superb telephone etiquette and relationship-building expertise.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Target
Indianapolis, IN
01.2023 - Current
- Examined packages and goods for damage and notified vendors of replacement needs.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Recognized defective material and reported issues to management.
Administration Specialist
Instawork
Indianapolis, IN
11.2022 - Current
- Administered interactions with customers
- Used data analysis to study most information
- Built strong relationships with new and existing customers
- Consistently met company expectations to support and assist customers
- Focused on answering questions and helping to find solutions to challenges
- Used soft-base approach techniques to create great interpersonal communication.
- Performed general clerical duties such as photocopying, faxing, mailing packages .
- Generated purchase orders based on approved requisitions submitted by staff members.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Drove customer feedback to deliver information to management for corrective action.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Scheduled appointments with clients or vendors using internal calendar system.
- Responded to customer issues to provide immediate resolution and improve retention.
Recptionist /Sales Associate
Rich Hardwood Floors
Geyserville, CA
05.2016 - 10.2022
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Bachelor of Science - Human Services
Purdue University
West Lafayette, IN05-2025
Associate of Arts - Communication
Los Angeles City College
Los Angeles, CA12-2023
Associate of Arts - Social And Behavioral Sciences
Contra Costa College
San Pablo, CA05.2011
Skills
- Typing
- Communication
- Active listening
- Word Processing
- MS Office
- Operations Support
- Warehouse Operations
- Quality Control
- Microsoft Outlook
- Punctual and Dependable
- Upselling
- Client Account Management
- Sales Goals Attainment
- Verbal/Written Communication
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Product Promotion
Timeline
Warehouse Worker
Target
01.2023 - Current
Administration Specialist
Instawork
11.2022 - Current
Recptionist /Sales Associate
Rich Hardwood Floors
05.2016 - 10.2022
Bachelor of Science - Human Services
Purdue University
Associate of Arts - Communication
Los Angeles City College
Associate of Arts - Social And Behavioral Sciences
Contra Costa College