Illison Friedman
Sunrise
Summary
Detail-oriented Administrative Assistant with extensive experience in delivering exceptional customer service in high-pressure environments. Proficient in managing multiple tasks efficiently and utilizing tools for enhanced operational productivity. Committed to building positive relationships and providing seamless administrative support to achieve organizational objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant
J AND A WASTE
03.2022 - Current
- Streamlined executive leadership's scheduling for improved time management.
- Enhanced document retrieval by developing efficient filing systems.
- Facilitated document management by providing clerical support to employees.
- Accelerated invoice processing, ensuring accurate financial transaction recordings.
- Managed multi-line phone system, routing calls and greeting visitors effectively.
- Updated human resources files with new hires, terminations, and job changes.
Certified Medical Assistant/Front Desk
Ear Nose and Throat Associates
10.2020 - 03.2022
- Check in and out patients
- Process payments due for services rendered
- Take care of Medical records requests
- Request referrals for patients
- Process Insurance verification for procedures
- Room patients for doctor
Schedule Coordinator
Akumin Mri
01.2018 - 03.2020
- Facilitated patient check-ins to streamline clinic operations and enhance patient experience.
- Confirmed patient insurance information, ensuring coverage for required medical services and procedures.
- Coordinated scheduling for MRI, CT scans, and other diagnostic imaging, optimizing resource allocation.
- Collected co-pays efficiently, contributing to financial operations and enhancing patient satisfaction.
- Managed appointment reminders, reducing no-show rates and improving overall clinic efficiency.
Certified Medical Assistant (CMA)/Referral Coordinator
Rock island medical center
04.2015 - 11.2019
- Back Ma/Check out /Medical records: Take patient vitals, process medical records in a timely manner, collect blood samples for labs, Assist with pap smears. Process prescription refills using escribe and calling into pharmacies Coordinated referrals for patients visits to other doctors and physicians Accounts payable
Customer Service Assistant Manager
Nationwide Van Lines Inc
01.2014 - 04.2015
- Answer multiple phone lines, Extensive filing, Process claims, customer service relation dispatch movers and assign routes
- Payroll, reconcile payment logs and bank accounts
Copy and Print Center Associate
Office Depot
04.2013 - 09.2014
- Help customers with modifications of documents and files, Process personalized orders in a timely manner, Answer multiple phone line, cashout customers
Customer Service /Verifications
Colonial Van Lines
03.2010 - 04.2013
- Dispatch out drivers ,Answer multiple phones lines, Verify customer information; Process requests for date changes
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Handled billing issues and order inquiries
Front desk /Medical records
Lauderdale OBGYN
02.2004 - 03.2010
- Front Desk/Medical Records: Answer multiple phones lines, Check IN, Check OUT, verify insurance, extensive filing, schedule appointments, collect co pays/deductibles, scan medical records and referrals, and update patient information
Education
High school or equivalent -
Piper High School
Sunrise, FL01.2001
Skills
- Customer Service
- EMR
- Word
- Scheduling (3 years)
- Medical Records (1 year)
- Billing
- Clerical
- Management
- Microsoft Excel
- Outlook
- Receptionist
- Excel
- Front Desk
- Patient Care
- Home Health
- Vital Signs Experience
- EMR Systems
- Medical Office Experience
- Medication Administration
- Cashiering
- Insurance Verification
- Medical Scheduling
- Phlebotomy
- Experience Administering Injections
- Data entry
- Office administration
- Customer service
- Computer skills
- Microsoft Word
- File organization
- Excel spreadsheets
Certification
- Certified Medical Assistant June 2015 to May 2023
- CPR Certification
Additional Information
- SKILLS: Proficient in Microsoft Word, Excel, EMR systems Epic and Medical Manager, Cpt coding and Icd-9 coding
- Certified CCMA and CPR
Timeline
Administrative Assistant
J AND A WASTE
03.2022 - Current
Certified Medical Assistant/Front Desk
Ear Nose and Throat Associates
10.2020 - 03.2022
Schedule Coordinator
Akumin Mri
01.2018 - 03.2020
Certified Medical Assistant (CMA)/Referral Coordinator
Rock island medical center
04.2015 - 11.2019
Customer Service Assistant Manager
Nationwide Van Lines Inc
01.2014 - 04.2015
Copy and Print Center Associate
Office Depot
04.2013 - 09.2014
Customer Service /Verifications
Colonial Van Lines
03.2010 - 04.2013
Front desk /Medical records
Lauderdale OBGYN
02.2004 - 03.2010
High school or equivalent -
Piper High School