ILLYA KUSHNIRENKO
Lacey,WA
Summary
A seasoned entrepreneur with a proven track record at For My Coffee Company, I excel in small business operations and customer relations. Leveraging strong relationship-building skills, I've significantly enhanced client satisfaction and loyalty. My expertise in staff management and verbal communication has fostered a culture of excellence and team leadership, driving business success and continual improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
owner coffee company
for My Company
03.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
professional roasting coffee
For My Coffee Company
03.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Driver
for Me
01.2009 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Education
Master of Science -
Kharkiv National University of Construction And Ar
Ukraine Kharkiv06.2009
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff Management
- Business launch
- Consulting
- Talent Development
- Team Leadership
- Inventory Control
- Quality Assurance
- Employee Relations
- Employee Motivation
Soccer Bodyboard Run Fitness
i love sport )
Timeline
owner coffee company
for My Company
03.2013 - Current
professional roasting coffee
For My Coffee Company
03.2013 - Current
Driver
for Me
01.2009 - Current
Master of Science -
Kharkiv National University of Construction And Ar
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