Jocelyn Cosley
LYNNWOOD,WA
Summary
- Organized, dependable, and successful at managing multiple priorities.
- Willingness to take on added responsibilities to meet team goals.
- Detail-oriented with exceptional communication skill.
- Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Small Business Owner of Coffee Roasting Company
Myself
03.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Cocktail Server
Matts' Rotisserie and Oyster Lounge
11.2015 - 06.2020
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Experience with multitasking in a fast paced bar while giving great service.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Medical Assistant
Minor and James Medical (Swedish)
02.2014 - 02.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Inform patients of test results, appointment reminder calls, patient scheduling
- Call in prescription refills
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Supervisor/Server
Arnies Northwest, Coho Cafe
05.2010 - 02.2014
- Started as a host and was promoted to Supervisor and Server.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Actively work the floor having contact with guests to ensure guest satisfaction & controlling labor costs
Education
Associate of Applied Science - Medical Assisting
Lake Washington Institute of Technology
Kirkland, WASkills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Customer Service
- Teamwork and Collaboration
- Scheduling
- Administrative Management
Additional Information
Proficient with Microsoft Office, Excel, POS systems, Quickbooks.
Timeline
Small Business Owner of Coffee Roasting Company
Myself
03.2020 - Current
Cocktail Server
Matts' Rotisserie and Oyster Lounge
11.2015 - 06.2020
Medical Assistant
Minor and James Medical (Swedish)
02.2014 - 02.2015
Supervisor/Server
Arnies Northwest, Coho Cafe
05.2010 - 02.2014
Associate of Applied Science - Medical Assisting
Lake Washington Institute of Technology