Illyse Jefferson
Hampton,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
Work History
Student Manager
Hampton University Men’s Basketball
Hampton, VA
08.2023 - Current
- Collaborated with fellow student managers.
- Help to fulfill orders and requests that coaching staff or players have.
- Prepared sports team for games by managing the team's equipment, packing and loading players' bags, and setting up for team meetings.
- Attend scheduled practice sessions, games, and tournaments for the team.
Retail Sale Associate
TJX Companies
Hamilton, OH
07.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean sales floor, straightened, and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Resolved customer complaints in a professional manner.
- Helped customers complete purchases, locate items, and join rewards programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Data Entry
Rhys Reynolds and Associates LLC
Finneytown, OH
05.2021 - Current
- Performed data entry into computer system for tracking purposes.
- Performed data entry for new accounts and transactions.
- Performed data entry tasks for account maintenance.
- Verified accuracy of data entry into computer system.
- Performed data entry tasks inputting information into databases accurately.
Crew Member
Holtman’s Donuts
West Chester, OH
11.2021 - 05.2022
- Collaborated with team members to complete orders.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Crew Member
AMC Theatres
West Chester, OH
05.2021 - 01.2022
- Collaborated with team members to complete orders.
- Cleaned and maintained areas of the theater.
- Operated the cash register.
- Trained new team members on duties and procedures.
- Stocked and organized shelves in various departments.
- Addressed guest needs, questions, or concerns.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Organized and restocked supplies to support operations and team productivity.
Education
High School Diploma -
Lakota West High School
West Chester, OH05.2023
Bachelor of Arts - Journalism and Communication
Hampton University
Hampton, VASkills
- Merchandise Display
- Product Promotions
- Suggestive Selling
- Problem-solving abilities
- Task Prioritization
- Analytical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Administrative assistance
- Customer Service
- Time management abilities
- Money Handling
References
References available upon request.
Timeline
Student Manager
Hampton University Men’s Basketball
08.2023 - Current
Retail Sale Associate
TJX Companies
07.2022 - Current
Crew Member
Holtman’s Donuts
11.2021 - 05.2022
Data Entry
Rhys Reynolds and Associates LLC
05.2021 - Current
Crew Member
AMC Theatres
05.2021 - 01.2022
High School Diploma -
Lakota West High School
Bachelor of Arts - Journalism and Communication
Hampton University
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