Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilma Cirikovic

Watertown

Summary

Dynamic professional with a proven track record in customer service excellence at Grady and Riley Attorneys at Law. Skilled in inquiry resolution and organizational efficiency, I foster positive client relationships and enhance service delivery. My active listening and effective communication ensure a welcoming atmosphere, driving customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Receptionist

Grady and Riley Attorneys at Law
Waterbury
07.2024 - Current
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Waitress/Server

Pier 131 Kitchen and Bar
Shelton
11.2021 - Current
  • Communicated daily specials to customers.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Spa Coordinator

The WELL at Mayflower
Washington
07.2023 - 03.2024
  • Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
  • Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
  • Created weekly reports summarizing total number of bookings made along with amounts collected in revenue.
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Guided customers through facility tours explaining spa resources and amenities.

Education

High School Diploma -

Watertown High School
Watertown
06-2022

Political Science

University of Connecticut
Waterbury, CT

Skills

  • Customer service improvement
  • Natural leadership
  • Phone communication
  • Inquiry resolution
  • Sales strategies
  • Public speaking
  • Active listening
  • Organizational skills
  • Efficient reading and writing

Languages

English
Native/ Bilingual
Bosnian
Native/ Bilingual
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
French
Limited
Turkish
Limited
Russian
Professional

Timeline

Receptionist

Grady and Riley Attorneys at Law
07.2024 - Current

Spa Coordinator

The WELL at Mayflower
07.2023 - 03.2024

Waitress/Server

Pier 131 Kitchen and Bar
11.2021 - Current

High School Diploma -

Watertown High School

Political Science

University of Connecticut

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