Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Ilma Shaharin

Brooklyn,USA
Ilma Shaharin

Summary

Dedicated customer service professional with a proven track record of providing exceptional service by greeting customers, answering inquiries, and facilitating purchases. Skilled in maintaining an organized sales floor through restocking merchandise and creating appealing displays. Adheres to company policies and procedures, prioritizing safety and security guidelines. Actively engages in training programs to enhance job skills and expand product knowledge. Collaborates effectively with senior software engineers and consultants to optimize system infrastructure and performance. Proficient in troubleshooting and debugging application issues, ensuring seamless system functionality and driving software projects to successful completion within strict timelines.

Overview

2
years of professional experience
1
Certification

Work History

Macy's

Retail Sales Associate
11.2023 - Current

Job overview

  • Delivered exceptional customer support through personalized interactions with individuals.
  • Maintained an organized sales flood, including restocking merchandise and arranging displays.
  • Followed company polices and procedures, including safety and security guidelines.
  • Participated in training and development program to improve job skills and product knowledge.

TransPerfect Legal

Technology Intern
03.2023 - 09.2023

Job overview

  • Worked closely with senior software engineers and consultants to understand the system infrastructure and its lifecycle.
  • Conducted troubleshooting and debugging of application issues ensuring smooth system performance.
  • Streamlined software projects by enhancing code maintainability and delivering high-quality applications within tight deadlines.

Education

Borough of Manhattan Community College
New York, NY

Professional Certifications from Information and Technology
12.2024

University Overview

NYCT scholar in the continuing education department attending full-time classes to obtain various IT certifications.

CUNY Queens College
Flushing, NY

B.A. from Computer Science
09.2022

Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Organizational Skills
  • Problem-solving
  • Retail Sales
  • Teamwork
  • Troubleshooting

Certification

CompTIA A+, 10/01/24, 10/01/27

Languages

Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Professional Working

Timeline

Retail Sales Associate

Macy's
11.2023 - Current

Technology Intern

TransPerfect Legal
03.2023 - 09.2023

Borough of Manhattan Community College

Professional Certifications from Information and Technology

CUNY Queens College

B.A. from Computer Science
Ilma Shaharin