Ilma C. Saumur
San Antonio,TX
Overview
2
2
Languages
28
28
years of professional experience
Work History
White House Black Market
Chico's FAS
San Antonio, Texas
03.2021 - 08.2022
- Sales Associate, Chico's (WHBM)
Feb 2021 - Aug 2022 - Assisted customers with product selection and styling advice.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to exceed sales goals and enhance customer service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Organized inventory and ensured product availability on the sales floor.
- Participated in promotional events to boost customer engagement and increase foot traffic.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members on cash register operations, stock procedures, and customer service best practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Implement promotional estrategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Prepared customer purchases by securely bagging or packaging items. and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Chico's FAS
San Antonio, Texas
08.2018 - 07.2019
Sales Associate, Chico's FAS
- Assisted customers with product selection and styling advice.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Organized inventory and ensured product availability on the sales floor.
- Participated in promotional events to drive customer engagement and traffic.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Implement promotional estrategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Pharmaceutical Sales Representative
Rowilka Panama
Panama, Panama
12.1996 - 09.1998
- Developed strong relationships with healthcare professionals to promote pharmaceutical products.
- Conducted product presentations and educational sessions for medical staff and pharmacies.
- Managed territory effectively by planning daily visits and tracking client interactions.
Pharmaceutical Sales Representative
Pharmed Sales, Panama
Panama, Panama
09.1994 - 12.1996
- Developed strong relationships with healthcare professionals to promote pharmaceutical products.
- Conducted product presentations and demonstrations for doctors and pharmacists.
- Managed territory effectively, ensuring consistent coverage of assigned accounts.
- Collaborated with marketing teams to execute promotional campaigns and initiatives.
Education
Colegio Nuestra Señora De Los Angeles
Panama, PanamaSome College (No Degree) - Marketing
Universidad De Panama
Panama, PanamaSkills
- Point-of-sale proficiency
- Visual display management
- Inventory management
- Product demonstration
- Customer service
- Team collaboration
- Customer-centric approach
Languages
English
Professional
Spanish
Professional
Timeline
White House Black Market
Chico's FAS
03.2021 - 08.2022
Sales Associate
Chico's FAS
08.2018 - 07.2019
Pharmaceutical Sales Representative
Rowilka Panama
12.1996 - 09.1998
Pharmaceutical Sales Representative
Pharmed Sales, Panama
09.1994 - 12.1996
Colegio Nuestra Señora De Los Angeles
Some College (No Degree) - Marketing
Universidad De Panama