Angela Richardson
Program Coordinator II
Birmingham,AL
Summary
Possessing 23 years of professional experience I can effectively collaborate with all levels of management verbally and in written communication. I am a fast learner and committed to providing a centric customer experience. I am a family advocate for the disability community since 2009. I possess a strong faith and therefore, I take pride in being a person of honesty and integrity.
- Agile and adaptable staff leader with stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Retail Manager, White House Black Market
Chico's FAS
Birmingham, AL
01.2023 - 06.2023
- Worked closely with other departments to understand the full scope of available offerings and provide top-notch salesmanship to customers.
- Monitored sales team performance and provided constructive feedback.
- Performed inventory control procedures to manage stock.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
Support Associate
Chico's FAS
Trussville, AL
11.2022 - 01.2023
- Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment for sales floor, and reorganized merchandise as needed to maximize stock space.
- Ensures new products are properly merchandised and represented promptly.
- Correctly enters all receiving documents into computer system, and reconciles merchandise invoices, to items received as applicable. Accurately and timely completes store-to store transfers and Locate requests.
- Ensures visual packet materials, props and signage are received and process promptly, and properly stores stockroom hardware, hangers, sign holders, etc.
- Alerts store management to cash supply needs.
- Assists with visual directives, including floor sets, window changes, etc.
President/Owner
Ross Virtual Connections, LLC
Birmingham, AL
05.2016 - 11.2017
- Established foundational processes for business operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed day-to-day business operations.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Consulted with customers to assess needs and propose optimal solutions.
Regional Client Care Analyst
Compass Bank
Birmingham, AL
04.2004 - 08.2006
- Provided leadership, guidance and support to staff members.
- Provided excellent customer service by following up with clients,complaints and responding to incoming calls.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
- Interacted with team members across departments to research and resolve customer issues.
- Proven ability to develop and implement creative solutions to complex problems
Loan Customer Service Representative Coordinator
Compass Bank
Birmingham, AL
08.2002 - 04.2004
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, and loan files.
- Support the call volume based on workflow, process closing letters, documents for accuracy and fund loans.
- Train and mentor service representatives as needed.
- Provide support in completing weekly and monthly reports. Assist with all operational issues to manage workflow.
- Collaborate with various department sin the writing and compilation of manuals for training.
Overnight Cash Office Associate
Walmart
Bessemer, AL
07.2000 - 08.2002
- Trained new employees on proper cash routines, procedures, and requirements.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Performed daily cash reconciliations to determine accuracy of financial reports.
Education
High School Diploma -
Istrouma Senior High School
Baton Rouge, LA05.1990
Skills
- Team Development
- Human Resource Policies
- Managing Inventory Stock
- Customer Satisfaction
- Customer Experience
- Operational Procedures
- Policy Execution
- Process and Procedure Development
- Verbal and Written Communication
- Team Leadership
- Key Performance Indicators (KPIs)
- Staff Management
- Administrative Oversight
Accomplishments
Alabama Association of People Supporting Employment (APSE) Award for Family of the Year 2022. Compass Bank Employee of the Month September 2003 and November 2004.
Certification
- Leadership Training - September 2022-April 15, 2023
Timeline
Retail Manager, White House Black Market
Chico's FAS
01.2023 - 06.2023
Support Associate
Chico's FAS
11.2022 - 01.2023
President/Owner
Ross Virtual Connections, LLC
05.2016 - 11.2017
Regional Client Care Analyst
Compass Bank
04.2004 - 08.2006
Loan Customer Service Representative Coordinator
Compass Bank
08.2002 - 04.2004
Overnight Cash Office Associate
Walmart
07.2000 - 08.2002
High School Diploma -
Istrouma Senior High School