Ilona Forbin
Alexandria,VA
Summary
Sharp, reliable Project Coordinator with 3+ years of experience reviewing work orders, fixing discrepancies, and keeping projects on track. Known for catching the small stuff, communicating clearly, and keeping teams aligned from kickoff to completion, especially in fast-paced, remote settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
Excel
01.2025 - Current
- Guide clients through onboarding and troubleshooting processes, tracking all interactions via ticketing systems and documentation tools.
- Escalate technical or account-specific issues while maintaining timely communication and positive client rapport.
- Collaborate with internal teams to resolve project-related concerns quickly and thoroughly.
Project Coordinator
NGO
01.2024 - 01.2025
- Reviewed task orders and project scopes to verify alignment with internal estimates, correcting discrepancies in materials, labor, or quantities.
- Maintained project trackers, checklists, and internal notes in coordination with compliance and operational teams.
- Served as a point of contact for project-related questions and status updates, ensuring teams and external stakeholders stayed aligned.
- Created onboarding materials and participated in weekly meetings to share updates, support cross-team visibility, and maintain documentation integrity.
Account Manager
Canal
01.2020 - 01.2023
- Led onboarding and account transitions for a high volume of customers, ensuring timelines, documentation, and training remained consistent.
- Built internal playbooks and troubleshooting guides to streamline account support and reduce team errors.
- Maintained CRM updates and resolved complex issues with clarity and calmness, often acting as the last point of escalation.
Education
Associate of Science - Computer Engineering
Northern Virginia Community College
Annandale, VASkills
- Project Coordination
- Contract & Work Order Review
- Cross-Functional Communication
- Issue Resolution
- CIO/IMS System Accuracy
- Timeline Tracking
- Remote Collaboration
- Meeting Participation
- CRM & Ticketing Systems
- Workflow Documentation
- Asana
- Airtable
- Stakeholder Updates
- Construction Support Familiarity
- Onboarding Processes
- Empathy in Action
Certification
Certified Scrum Master (CSM)
Timeline
Customer Experience Representative
Excel
01.2025 - Current
Project Coordinator
NGO
01.2024 - 01.2025
Account Manager
Canal
01.2020 - 01.2023
Associate of Science - Computer Engineering
Northern Virginia Community College