Ilona Thomas
Sales Specislist
Nyc ,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
36
36
years of professional experience
29
29
years of post-secondary education
Work History
Sales Associate
Hermes Of Paris
Nyc, NY
01.2000 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Account Manager
Chsnel
Helsinki, Finland
02.1987 - 02.1993
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Managed portfolio of Number accounts totaling $Amount in sales.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Created sales contacts with on- and off-premise accounts.
- Created proposals for new and repeat customer business transactions.
Education
Masters - Language Arts Education
University of Helsinki
Helsinki Finland 08.1970 - 05.1999
Skills
Stocking and replenishing
Sales trends
Sales training
Professional demeanor
Excellent people skills
Multi-tasking strength
Client Service
Sales expertise
Upselling
Cash register operation
Point of sale operation
Timeline
Sales Associate
Hermes Of Paris
01.2000 - Current
Sales Account Manager
Chsnel
02.1987 - 02.1993
Masters - Language Arts Education
University of Helsinki
08.1970 - 05.1999