Open To Work
Ilsa Zavala
WSFCS (East Forsyth Middle School)
Winston Salem,USA
Work Preference
Desired Job Title
Bilingual Parent AssistantHuman Resources Account RepresentativeTax Specialist 2Human Resources Administrative AssistantInsurance Sales AgentImportant To Me
Career advancementPaid time offWork from home optionHealthcare benefitsWork-life balancePaid sick leave401k matchTeam Building / Company RetreatsPersonal development programsCompany CultureFlexible work hoursSummary
Dynamic bilingual professional with over 10 years of diverse experience in the customer service industry, excelling as an Insurance Sales Agent, Human Resources Administrator, and Customer Legal Assistant. Proven ability to thrive in fast-paced environments while effectively managing high volumes of clients and navigating complex situations. Committed to continuous learning and personal growth, with a strong desire to leverage skills to enhance professional and personal interactions. Passionate about helping others and dedicated to delivering exceptional service in every engagement.
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
1
Certification
21
years of professional experience
Work History
Bilingual Parent Assistant
7 Years 10 Months- Facilitated communication between non-English speaking parents, students, and educational staff.
- Coordinated and conducted phone outreach based on requests from educational personnel.
- Facilitated communication with Spanish-speaking parents and students to ensure clarity and support in educational matters.
- Executed document translation tasks to ensure accurate communication across languages.
- Facilitated interpretation during IEP meetings and conferences to ensure clear communication among all parties involved.
- Managed student records and data entry with high accuracy and attention to detail.
- Coordinated administrative tasks to support teachers and enhance classroom efficiency.
- Developed communication materials for parent engagement and school events.
- Assisted in organizing educational programs, fostering a positive learning environment.
- Greeted guests in with friendliness and professionalism.
Human Resources Account Representative
11 Months- Reviewed and matched applicant qualifications to specific company criteria for optimal fit.
- Managed scheduling of candidate interviews while conducting thorough evaluations of applicants for open positions. Oversaw interview coordination and provided insights on candidate qualifications throughout the hiring process.
- Managed data input and modifications in HR perspective computer system, adhering to established company protocols.
- Delivered comprehensive administrative support to enhance office efficiency and organization.
- Facilitated efficient scheduling of assignments to enhance operational workflow and streamlined onboarding for new employees.
- Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner.
Tax Specialist 2
4 Years 3 Months- Conducted comprehensive tax interviews with clients to streamline preparation of individual and small business tax filings.
- Managed customer data entry in system to streamline electronic return preparation processes.
- Achieved high client satisfaction by efficiently scheduling and canceling appointments for various clients. Facilitated appointment management for existing and new clients, resulting in improved client retention through timely updates.
- Implemented strategies to increase client engagement through effective product and service offerings.
Human Resources Administrative Assistant
1 Year 4 Months- Coordinated and executed orientation activities for new employees, providing essential information and resources for successful acclimatization.
- Organized and managed interview logistics for prospective candidates and applicants.
- Streamlined file management processes for new employee onboarding. Enhanced communication responsiveness by addressing employee inquiries via phone.
Insurance Sales Agent
4 Years 2 Months- Assisted clients in selecting appropriate insurance coverage for auto, home, life, health, and financial services. Supported sales processes for multiple lines of insurance, enhancing client understanding and satisfaction. Facilitated communication between clients and insurance providers regarding policies and services.
- Identified potential sales opportunities and facilitated referrals to enhance revenue generation.
- Promoted bank services and products through effective cross-selling strategies to meet client needs.
- Resolved customer inquiries and issues promptly to maintain high service standards.
- Processed loan documentation to facilitate timely approvals. Assisted in completing payment transactions efficiently. Executed bank deposits with accuracy.
Customer Legal Assistant
1 Year 3 Months- Enhanced guest experiences through attentive service. Streamlined phone call handling for improved communication flow. Delivered comprehensive legal research that informed case decisions. Produced high-quality legal documents that met client specifications. Achieved accurate completion of immigration forms, supporting client success. Provided precise translations of legal documents, enhancing accessibility. Completed notarization of legal documents, affirming legal integrity.
- Assisted in scheduling appointments efficiently. Performed copying and scanning tasks accurately. Facilitated faxing of important documents promptly.
Education
Associates Degree - Criminal Justice
Skills
Fluent in Spanish (verbal and written)
Accurate cash management
Talent acquisition and employee engagement
Detail-oriented data management
Document organization
Fast learner
Time management
Computer skills
Data entry
File and record keeping
Administrative duties
Certification
- Notary Public
- Associates Degree in Criminal Justice
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Bilingual Parent Assistant
WSFCS (East Forsyth Middle School)
08.2018 - Current
Human Resources Account Representative
Professional Staffing Solutions
09.2017 - 08.2018
Tax Specialist 2
H&R Block
01.2013 - 04.2017
Human Resources Administrative Assistant
FedEx Ground
08.2011 - 12.2012
Insurance Sales Agent
State Farm Insurance
01.2007 - 03.2011
Customer Legal Assistant
Immigration Law Firm of Silverio Coy & Associates
09.2005 - 12.2006
University of Phoenix
Associates Degree from Criminal Justice