Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Career Objectives
Timeline
Generic

Ilse Berenice Turkmani

New York,USA

Summary

Experienced luxury hospitality professional and Licensed Massage Therapist with over 10 years in high-end travel and wellness training, combined with four years of running an independent massage therapy practice in New York.

Known for delivering exceptional client experiences, training staff to uphold industry standards, and enhancing service offerings to align with Forbes Travel Guide standards.

Dynamic and results-driven with years of experience in hospitality training, leadership, and development for luxury environments.

Demonstrated expertise in public speaking, relationship management, and delivering impactful learning experiences.

Overview

9
9
years of professional experience

Work History

Owner

Independent Massage Therapy Practice
New York
01.2019 - Current
  • Operated a successful practice focused on delivering therapeutic massage, sound healing, and holistic wellness
  • Developed client relationships, managed operations, and provided consistent, high-quality service

Spa Supervisor

Hilton Los Cabos
Los Cabos, Mexico
11.2018 - 01.2019
  • Oversaw daily spa operations, trained staff, and ensured service alignment with luxury standards

Massage Therapist

St. Regis Punta Mita Spa
Punta Mita, Mexico
01.2016 - 10.2018
  • Delivered therapeutic and wellness services, contributing to the spa’s high client satisfaction scores and commitment to five-star standards
  • Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.

Spa Receptionist

Villa del Palmar Flamingos
Nuevo Vallarta, MX
11.2016 - 01.2017
  • Greet clients warmly, answer inquiries, and manage client needs with professionalism and a friendly demeanor
  • Communicate clearly about services, appointments, and policies to create a welcoming experience
  • Efficiently handle bookings, cancellations, and waitlists, using scheduling software to maximize therapist availability and reduce wait times
  • Maintain accurate records and ensure the reception area is clean and organized

Education

AOS - Massage Therapy

College of Health Science Swedish Institute
NYC
01.2021

Certification - Sound Therapy with Tibetan bowls

Massage Around the World
Punta de Mita, Mexico
01.2018

AOS - Cosmetology

Centro Universitario Albada
Puebla, Mexico
01.2016

Skills

  • Luxury Hospitality Training & Development
  • Client Relations & Communication
  • Forbes Travel Guide Standards
  • Public Speaking & Curriculum Design
  • Verbal and written communication
  • Language proficiency
  • Professionalism
  • Multitasking Abilities
  • Adaptability
  • Problem-solving abilities

Personal Information

Date of Birth: 03/10/94

Languages

Spanish
Native/ Bilingual
English
Full Professional

Career Objectives

Motivated to leverage my 10+ years of experience in luxury hospitality and wellness to advance as an inspector and trainer within premier properties, where I can support five-star hotels, restaurants and spas in consistently meeting Forbes Travel Guide standards. I aim to enhance client experiences through high-quality staff training, meticulous service audits, and effective leadership in hospitality operations. Passionate about hospitality and client satisfaction, I am dedicated to helping luxury brands cultivate excellence and achieve a lasting impact on guest experiences globally.

Willing and able to travel up to 15 days per month, I am adaptable, flexible, and excited to contribute my expertise to properties committed to setting the Forbes standard in luxury service.

Timeline

Owner

Independent Massage Therapy Practice
01.2019 - Current

Spa Supervisor

Hilton Los Cabos
11.2018 - 01.2019

Spa Receptionist

Villa del Palmar Flamingos
11.2016 - 01.2017

Massage Therapist

St. Regis Punta Mita Spa
01.2016 - 10.2018

AOS - Massage Therapy

College of Health Science Swedish Institute

Certification - Sound Therapy with Tibetan bowls

Massage Around the World

AOS - Cosmetology

Centro Universitario Albada
Ilse Berenice Turkmani