Ilse Berenice Turkmani
New York,USA
Overview
8
8
years of professional experience
Work History
Owner
Independent Massage Therapy Practice
New York
01.2019 - Current
- Operated a successful practice focused on delivering therapeutic massage, sound healing, and holistic wellness
- Developed client relationships, managed operations, and provided consistent, high-quality service
Spa Supervisor
Hilton Los Cabos
Los Cabos, Mexico
11.2018 - 01.2019
- Oversaw daily spa operations, trained staff, and ensured service alignment with luxury standards
Massage Therapist
St. Regis Punta Mita Spa
Punta Mita, Mexico
01.2016 - 10.2018
- Delivered therapeutic and wellness services, contributing to the spa’s high client satisfaction scores and commitment to five-star standards
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
Spa Receptionist
Villa del Palmar Flamingos
Nuevo Vallarta, MX
11.2016 - 01.2017
- Greet clients warmly, answer inquiries, and manage client needs with professionalism and a friendly demeanor
- Communicate clearly about services, appointments, and policies to create a welcoming experience
- Efficiently handle bookings, cancellations, and waitlists, using scheduling software to maximize therapist availability and reduce wait times
- Maintain accurate records and ensure the reception area is clean and organized
Education
AOS - Massage Therapy
College of Health Science Swedish Institute
NYC01.2021
Certification - Sound Therapy with Tibetan bowls
Massage Around the World
Punta de Mita, Mexico01.2018
AOS - Cosmetology
Centro Universitario Albada
Puebla, Mexico01.2016
Skills
- Luxury Hospitality Training & Development
- Client Relations & Communication
- Forbes Travel Guide Standards
- Public Speaking & Curriculum Design
- Verbal and written communication
- Language proficiency
- Professionalism
- Multitasking Abilities
- Adaptability
- Problem-solving abilities
Personal Information
Date of Birth: 03/10/94
Languages
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Career Objectives
Motivated to leverage my 8+ years of experience in luxury hospitality and wellness to advance as trainer within premier properties, where I can support five-star hotels, restaurants and spas in consistently meeting Forbes Travel Guide standards. I aim to enhance client experiences through high-quality staff training, meticulous service audits, and effective leadership in hospitality operations. Passionate about hospitality and client satisfaction, I am dedicated to helping luxury brands cultivate excellence and achieve a lasting impact on guest experiences globally.
Willing and able to travel up to 15-20 days per month, I am adaptable, flexible, and excited to contribute my expertise to properties committed to setting the Forbes standard in luxury service.
Summary
Experienced professional and Licensed Massage Therapist in New York State, with 4 years in luxury hospitality and wellness training, combined with 4 years running an independent massage therapy practice in New York.
Known for delivering exceptional client experiences, training staff to uphold industry standards, and enhancing service offerings to Aling with Forbes Travel Guide Standards.
Timeline
Owner
Independent Massage Therapy Practice
01.2019 - Current
Spa Supervisor
Hilton Los Cabos
11.2018 - 01.2019
Spa Receptionist
Villa del Palmar Flamingos
11.2016 - 01.2017
Massage Therapist
St. Regis Punta Mita Spa
01.2016 - 10.2018
AOS - Massage Therapy
College of Health Science Swedish Institute
Certification - Sound Therapy with Tibetan bowls
Massage Around the World
AOS - Cosmetology
Centro Universitario Albada
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