Ilse Zapata-serrato
Fort Bragg,NC
Summary
Dedicated bilingual professional with extensive experience in translation and customer service, specializing in bridging language gaps to facilitate clear communication and enhance client satisfaction. Skilled in providing accurate translations for technical and everyday needs, while also managing small-scale business operations as a pet care provider. Proven ability to build strong client relationships, deliver exceptional service, and handle multiple responsibilities with professionalism and reliability. Adaptable, detail-oriented, and committed to delivering top-quality support in diverse environments.
Overview
5
5
years of professional experience
Work History
Freelance Pet Care Professional
Rover.com
Fort Bragg, NC
05.2024 - Current
- Provided high-quality pet care and companionship for clients' dogs, ensuring a safe, comfortable, and positive experience.
- Delivered exceptional customer service by maintaining clear communication, addressing client concerns promptly, and exceeding expectations.
- Managed scheduling, bookings, and client interactions independently, demonstrating strong organizational and time-management skills.
- Maintained detailed records of pet habits, health considerations, and special instructions to ensure personalized care.
- Built and maintained positive client relationships, resulting in repeat business and positive reviews.
- Handled all aspects of small business operations, including invoicing payments, and client follow-up demonstrating entrepreneurial skills and financial management skills.
- Promoted trust and professionalism through consistent reliability, punctuality, and dedication to pet well-being.
Translator
Stanley Plumbing Services
Oklahoma City, OK
02.2020 - Current
- Facilitated effective communication between Spanish-speaking clients and the plumbing team to ensure excellent customer service.
- Translated technical plumbing documents, invoices, and service reports to ensure clarity and understanding.
- Assisted in onboarding Spanish-speaking clients by translating contracts and service agreements.
- Maintained consistent terminology and tone to support the company's brand and communication standards.
- Collaborated with team members to improve multilingual customer service strategies.
- Managed ongoing translation needs, ensuring seamless language support for daily business operations.
Education
US Grant High School
Oklahoma City, OKSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
- Organizational skills
- Organization and time management
- Verbal communication
- Bilingual communicator
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Freelance Pet Care Professional
Rover.com
05.2024 - Current
Translator
Stanley Plumbing Services
02.2020 - Current
US Grant High School