Ilse M Colvard
Oakland,CA
Summary
Dynamic professional skilled in staff training, relationship building, and complex problem-solving. Successfully implemented inventory strategies and training programs that elevated service efficiency and ensured compliance with quality standards.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
1
1
Language
19
19
years of professional experience
Work History
Manager
Arco Gas Station
Alameda, CA
09.2017 - 01.2026
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff to enhance service efficiency and customer satisfaction.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving promotional strategies to increase revenue.
- Coordinated staff schedules, improving coverage during peak hours and enhancing team productivity.
- Developed training programs for new employees, fostering a culture of continuous improvement.
- Established relationships with vendors, negotiating favorable terms for fuel and supplies procurement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Quality Control Inspector
Just Dessert Bakery
Oakland, CA
02.2007 - 12.2013
- Conducted thorough inspections of baked goods to ensure compliance with quality standards.
- Implemented corrective actions for non-conforming products, enhancing overall product quality.
- Trained new employees on quality control procedures and best practices.
- Collaborated with production teams to resolve quality issues promptly and effectively.
- Developed and maintained documentation of inspection results and quality metrics.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Education
No Degree - Journalist
Universidad Tecnológica
El Salvador High School Diploma -
Instituto Nacional
El Salvador 11.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Project management
- Operations management
- Staff development
- Shift scheduling
- Schedule preparation
- Sales management
- Business administration
- Budget control
- Business planning
- Emergency response
- Lead generation
- Employee onboarding
- Work prioritization
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Manager
Arco Gas Station
09.2017 - 01.2026
Quality Control Inspector
Just Dessert Bakery
02.2007 - 12.2013
No Degree - Journalist
Universidad Tecnológica
High School Diploma -
Instituto Nacional