Ilvana Redzic
Oakley,CA
Summary
Dynamic and results-oriented business student with 3 years of hands on experience in customer service, here in the United States and internationally. Fluent in English and Bosnian, proficient at building rapport with diverse clientele to strive for satisfaction and loyalty. Recognized for my collaborative approach and ability to thrive within team environments, yet equally capable of excelling in independent work environments. Passionate about delivering outstanding service and fostering positive customer experiences.
Overview
2
2
years of professional experience
Work History
Office Assistant
BENEDICT GmbH
10.2023 - 02.2024
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted with onboarding of new employees.
Hotel Waitress
Hotel Vrata Bosne
06.2023 - 02.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shift Lead Manager
Cold Stone Creamery
04.2022 - 05.2023
- Improved team productivity by implementing efficient scheduling and task delegation.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
Associate of Science - Business Administration And Management
Los Medanos College
Pittsburg, CA2025
Skills
- Customer Service
- English and Bosnian Language Fluent
- Time Management
- Strong Problem Solver
- Inventory Management
- Office Administration
Languages
Croatian
Native or Bilingual
English
Native or Bilingual
Russian
Limited Working
Timeline
Office Assistant
BENEDICT GmbH
10.2023 - 02.2024
Hotel Waitress
Hotel Vrata Bosne
06.2023 - 02.2024
Shift Lead Manager
Cold Stone Creamery
04.2022 - 05.2023
Associate of Science - Business Administration And Management
Los Medanos College
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