Ily Ornelas Sandoval
Walla Walla
Summary
Motivated and personable professional with strong customer service experience and a passion for creating positive first impressions. Skilled in communication, organization, multitasking, and providing friendly, efficient support in fast-paced environments. A quick learner who adapts easily to new responsibilities and is committed to delivering exceptional service to clients, visitors, and team members. Eager to apply strong interpersonal and problem- solving skills in a receptionist role while contributing to a welcoming and professional workplace.
Overview
8
8
years of professional experience
Work History
Caregiver
Valley Residential Services
Walla Walla, WA
04.2026 - Current
- Provided compassionate care and support to individuals with diverse needs.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Implemented personalized care plans in collaboration with healthcare professionals.
- Monitored and documented patient progress to enhance care quality.
Dental Assistant
Walla Walla Dental Care
Walla Walla, WA
11.2025 - 03.2026
- Assisted dentist during dental procedures, ensuring patient comfort and safety
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
- Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
Dental Assistant
Walla Walla Pediatric Dentistry
Walla Walla, WA
05.2024 - 09.2025
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
- Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
- Performed dental hygiene, cleanings for 15-20 patients a day.
- Collaborated with patients on creating effective home cleaning plans, providing care bags with free toothbrushes and toothpaste to ensure 100% of patients were equipped with hygiene knowledge.
- Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
- Managed inventory of dental supplies, ordering new materials when needed to maintain adequate stock levels
- Managed patient appointments and ensured smooth patient flow by coordinating scheduling with the front office team.
- Supported patients with special needs or anxiety by creating a calm and reassuring environment in the dental office
- Maintained a clean and organized work environment, including sterilization of instruments and disinfection of surfaces
General Merchandise/Fulfillment Team Member
Target
Kennewick, WA
10.2022 - 05.2024
- Pick items from online orders from warehouse and storefront, and package orders in an accurate and timely manner.
- Support warehouse with daily product pulls and stocking excess products in designated areas in warehouse.
- Ensures superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Operate warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Package items with appropriate materials to prevent damage during shipping.
- Greet and acknowledge all customers in friendly, professional manner, and provide quick, responsive customer service.
- Enable a consistent experience for our guests by ensuring product is zoned, in stock, available, accurately priced and signed on the sales floor.
- Restock all cosmetic items onto sales floor.
Cashier/Customer Service
Champs Sports
Kennewick, WA
08.2018 - 09.2020
- Make change accurately and efficiently.
- Provided assistance with purchases by collecting cash, checks, and credit card payments from customers in a fast-paced environment.
- Provide assistance to customers for in-store reward programs.
- Help customers find specific products, answering questions, and offering advice.
- Resolved issues with cash registers, card scanners & printers.
- Issue receipts, refunds, or change refunds in accordance with store policy.
- Track transactions on balance sheets and report any discrepancies.
- Help with other tasks as needed, including managing shelves, tracking inventory, and keeping the store clean.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education
High school diploma -
Kamiakin High School
Kennewick, WA06.2020
Skills
- Computer skills
- Bilingual
- Customer service
- Communication skills
- Dental assisting
Languages
Spanish
Spanish/English - Fluent
Timeline
Caregiver
Valley Residential Services
04.2026 - Current
Dental Assistant
Walla Walla Dental Care
11.2025 - 03.2026
Dental Assistant
Walla Walla Pediatric Dentistry
05.2024 - 09.2025
General Merchandise/Fulfillment Team Member
Target
10.2022 - 05.2024
Cashier/Customer Service
Champs Sports
08.2018 - 09.2020
High school diploma -
Kamiakin High School