Ily Rodriguez
Tampa,FL
Summary
Knowledgeable and self-motivated Office Supervisor with experience overseeing the daily tasks revolving around billing customers, shipping and receiving loads, preparing documents, organization, and customer service. Highly competent Office Supervisor bringing forth a proven track record of successfully looking after all office necessities, and helping to enhance the job experience for others by leading, training, and assisting in any way possible.
Overview
5
5
years of professional experience
Work History
Office Supervisor
NFI Industries
10.2023 - Current
- Served as an Office Supervisor for a team of 2 CSR's and 1 Inventory Control Clerk
- Billed customers for services provided using Softeon's Billing Management System (BMS) to charge for pallet movement and accessorial charges.
- Processed all inbound and outbound loads by entering information in Softeon's Warehouse Management System (WMS) including SKU, Lot, Quantity, LPN etc.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Oversaw office inventory activities and invoices by ordering and receiving requisitions in Coupa.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel and business needs.
- Encouraged and maintained organized spaces, processes, and workflow throughout the office.
- Coordinated and executed culture, volunteer, and employee engagement activities for the entire warehouse staff.
- Maintained strong relationships and email correspondence with customers, shippers, receivers, carriers etc. to ensure customer satisfaction as well as smooth pickup and delivery of all loads at our warehouse.
- Updated and maintained revenue and expense amounts for each week according to the corresponding GL Code in a shared budget workbook.
Lead Office Administrator
TopGolf
01.2022 - 10.2023
- Served as a dedicated Lead Office Administrator for a group of 8 office admins supporting all aspects of administration and office management.
- Managed telephone and email communication systems and maintained office supplies with accuracy.
- Participated in culture, volunteer, and hiring events that averaged between 30-60 attendees.
- Handled correspondence, filing systems, and calendar plans.
- Implemented policy and procedure changes to benefit employees and customers while bringing forth innovative ideas about organizing systems.
- Performed a range of administrative duties including most aspects of payroll and onboarding using ADP Vantage and E-Verify systems.
- Problem solved for challenging situations to maintain timely completion of tasks and meet strict deadlines.
- Supported and efficient production system by delegating tasks as each order required.
Intern
Lee Health
05.2023 - 07.2023
- Researched, implemented and presented trends in the facility, resulting in improved processes.
- Created new organization systems to improve and keep track of existing workflows for office supply budgets.
- Monitored group huddles and participated in leadership meetings on the director and divisional level.
Golf Services
TopGolf
08.2019 - 08.2021
- Monitored a wait-list for current and new players.
- Strived to ensure a positive and hassle-free guest experience.
- Settled any guest disputed in a professional and pleasant manner.
- Displayed excellent customer service skills and a commitment to guest satisfaction.
Education
Bachelor of Science - Health Administration
Florida Gulf Coast University
Fort Myers, FL07.2023
Associate of Arts -
Hillsborough Community College
Tampa, FL05.2021
High School Diploma -
Armwood High School
Seffner, FL05.2021
Skills
- Leadership Skills
- Microsoft Office
- Multi-Tasking
- Fast Learner
- Communication
- Effective Time Management
- Ability to Work in a Team
- Critical Thinking and Problem Solving
- Extremely Organized
- 10-Key and Data Entry
Timeline
Office Supervisor
NFI Industries
10.2023 - Current
Intern
Lee Health
05.2023 - 07.2023
Lead Office Administrator
TopGolf
01.2022 - 10.2023
Golf Services
TopGolf
08.2019 - 08.2021
Associate of Arts -
Hillsborough Community College
High School Diploma -
Armwood High School
Bachelor of Science - Health Administration
Florida Gulf Coast University
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