Ilze Asmusa
Underwriting
Larnaca,Larnaca
Summary
Versatile professional with a background in education, customer support, and psychology. Skilled in team leadership, client relations, risk assessment, and problem-solving. Known for staying composed under pressure, meeting deadlines, and maintaining a detail-oriented, proactive approach. Strong communicator with multilingual abilities and tech proficiency, committed to continuous growth and delivering results.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Collections Specialist
Foundever
Larnaca, Cyprus
01.2025 - Current
- Maintained professionalism and empathy with difficult customers to achieve collection goals.
- Recovered 85%+ of overdue balances on high-risk accounts through empathetic yet firm communication.
- Resolved 95% of disputed cases through diligent research and documentation, reducing escalation rates.
Underwriting Specialist
Foundever
Larnaca, Cyprus
08.2023 - 01.2024
- Assessed credit risk for over 1,000+ applications monthly with a 98% accuracy rate.
- Skilled in regulatory compliance, and problem-solving with strong analytical and decision-making abilities.
- Trained and supported 10+ new team members, reducing onboarding time by 30%.
- Collaborated with cross-functional teams across 5 countries (UK, SE, CY, NL and GR) to streamline risk operations.
- Known for precision, adaptability, emotional intelligence, and effective time management.
Teacher
Rigas Raina Vidusskola
Riga, Latvia
09.2012 - 08.2022
- Built strong relationships with students, parents, and staff through open communication and a supportive environment.
- Managed classrooms of up to 30 students while maintaining a disciplined and supportive environment.
- Boosted engagement using interactive teaching methods and maintained accurate records to support student progress.
- Completed 20+ hours of professional development annually to enhance teaching practices.
Education
Psychology
Universidad De Granada
Spain 04.2001 - 01.2023
Bachelor of Science - Pedagogy
RPIVA
Latvia 04.2001 -
High School Diploma - Gardening
Bulduri Gardening High School
Latvia 04.2001 -
Skills
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- File management and document formatting
- Risk assessment and modeling tools
- Customer Relationship Management (CRM) systems (FreshWorks)
- Client communication tools (eg, Teams, Meet)
- Familiarity with data protection protocols (eg, GDPR)
- Secure handling of sensitive customer information
- Quick learner with new software platforms
- Basic troubleshooting and IT literacy
- Online collaboration tools (eg, Slack)
Interests
Road trips, gardening, TV series/shows, horseback riding, cooking, trivia/quizzes, reading, volunteer work
Timeline
Collections Specialist
Foundever
01.2025 - Current
Underwriting Specialist
Foundever
08.2023 - 01.2024
Teacher
Rigas Raina Vidusskola
09.2012 - 08.2022
Psychology
Universidad De Granada
04.2001 - 01.2023
Bachelor of Science - Pedagogy
RPIVA
04.2001 -
High School Diploma - Gardening
Bulduri Gardening High School
04.2001 -
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