Kindell Wallace
Jonesboro,AR
Summary
Detail-oriented and dependable professional with experience as a Patient Care Technician, skilled in organization, communication, and multitasking in fast-paced environments. Proven ability to manage records, scheduling, and administrative tasks while maintaining accuracy and professionalism. Strong interpersonal skills with a background in team collaboration, customer service, and problem-solving, seeking to leverage these capabilities to make meaningful impact in new professional setting.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Patient Care Technician
St. Bernards Heart & Vascular
Jonesboro, AR
06.2022 - Current
- Documented patient interactions and care procedures in electronic health records.
- Handled incoming calls and directed inquiries to appropriate departments.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Collaborated with team members to improve service procedures and workflows.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Participated in quality improvement activities within the department.
Florist Assistant
Blossom Events & Florist
Trumann, Arkansas
04.2021 - 09.2021
- Assisted customers in selecting flowers, arrangements, and plants for various occasions.
- Maintained cleanliness and organization of workspaces and tools.
- Collaborated with team members to meet tight event deadlines.
- Restocked inventory when necessary to maintain adequate supplies on hand.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
Education
Brookland Public Schools
Brookland, ARSkills
- Data entry & recordkeeping
- Filing (digital & paper systems)
- Scheduling & calendar management
- Document preparation (reports, invoices, memos)
- Attention to detail & accuracy
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Database management systems
- Office equipment operation (copiers, scanners, multi-line phones)
- Basic knowledge of inventory or production tracking software (if applicable)
- Ability to handle fast-paced, industrial office environments
- Prioritizing tasks under deadlines
- Adapting to changing production schedules
Timeline
Patient Care Technician
St. Bernards Heart & Vascular
06.2022 - Current
Florist Assistant
Blossom Events & Florist
04.2021 - 09.2021
Brookland Public Schools