Shequealyn Davis
Houston
Summary
Customer Support Specialist with experience in high-volume, remote environments providing chat and email support. Skilled in resolving order, billing, and account issues while maintaining fast response times and high customer satisfaction. Strong problem-solver with proven ability to manage multiple systems, document cases accurately, and deliver clear, professional communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Walmart Fraud Operations
05.2022 - 03.2026
- Investigated account activity and resolved customer-impacting issues across multiple systems
- Managed high-volume case queues while maintaining accuracy and meeting performance targets
- Documented detailed case notes to support fast resolution and team collaboration
- Escalated complex issues with clear summaries to ensure timely resolution
- Utilized multiple tools to research, verify, and resolve account discrepancies
Resolution Coordinator III
Walmart Fraud Operations
02.2023 - 09.2024
- Resolved complex transaction and account issues, improving resolution time and customer outcomes
- Communicated findings clearly to internal teams to support efficient case handling
- Tracked and followed up on cases to ensure timely completion
- Collaborated cross-functionally to improve workflows and customer experience
Resolution Specialist (Billing Support)
Walmart Payments
05.2022 - 02.2023
- Assisted customers with billing inquiries, refunds, and transaction disputes
- Explained resolutions clearly to ensure customer understanding and satisfaction
Customer Service Representative (Remote)
UnitedHealthcare
02.2020 - 03.2021
- Provided high-volume customer support for claims, benefits, and account inquiries
- Delivered clear, empathetic communication to resolve issues efficiently
- Documented all interactions in CRM systems with accuracy
- Maintained productivity and quality standards in a fast-paced environment
Education
High School - undefined
Klein Forest High School
Houston, TXBachelor of Science - Information Technology
SOPHIA FOUNDATIONS
Business Learning & Management
Bellevue University
Bellevue, NE05.2024
Skills
- Customer Service & Call Center Support
- Claims Processing & Data Entry
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Returns Processing & Management
- Ekata, Accertify & GScope Systems Experience
- Problem Resolution & De-escalation
- Time Management & Multitasking
- Written & Verbal Communication
- Fraud Review & Account Verification
Certification
Business Management & Learning Certification – Bellevue University
Timeline
Resolution Coordinator III
Walmart Fraud Operations
02.2023 - 09.2024
Fraud Analyst
Walmart Fraud Operations
05.2022 - 03.2026
Resolution Specialist (Billing Support)
Walmart Payments
05.2022 - 02.2023
Customer Service Representative (Remote)
UnitedHealthcare
02.2020 - 03.2021
High School - undefined
Klein Forest High School
Bachelor of Science - Information Technology
SOPHIA FOUNDATIONS
Business Learning & Management
Bellevue University