- Exploring various forms of art, such as creative writing and photography to nurture creativity and personal growth
- Participating in fundraising events to support local charities, schools, or community projects
Open To Work
Imagen Savanna
Peoria,IL
Summary
Dynamic professional with a background in customer interactions and service solutions, adept at fostering customer satisfaction and loyalty through exceptional conflict resolution and communication skills. Proven ability to collaborate effectively within teams while adapting to evolving needs, consistently prioritizing results through efficient and empathetic service delivery. Recognized for reliability and a proactive mindset in achieving both customer and organizational goals. Experienced in team leadership, strategic planning, and operational management, leveraging strong communication and organizational skills to drive project success.
Overview
7
7
years of professional experience
Work History
Manager
Culvers
Peoria, IL
10.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Implemented training programs to enhance staff performance and operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Led initiatives for employee engagement, resulting in improved morale and retention rates.
- Coordinated scheduling and staffing to optimize labor costs while meeting business needs.
- Managed inventory control, cash control, and store opening and closing procedures.
Delivery Driver
Doordash
Peoria, IL
06.2021 - 12.2022
- Communicated with customers regarding order status and address discrepancies promptly.
- Delivered food orders efficiently, ensuring customer satisfaction and timely service.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Server
Track Inn
Chillicothe, IL
05.2020 - 09.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order taking and delivery.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sandwich Artist
Subway
Canton, IL
10.2018 - 03.2020
- Crafted customer sandwiches according to specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstations, adhering to food safety standards.
- Implemented feedback mechanisms for customer satisfaction, improving service quality over time.
Education
Associate of Arts - Business Communication
Spoon River College
Canton, IL05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Team leadership
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Product management
- Expense tracking
Interests
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Manager
Culvers
10.2022 - Current
Delivery Driver
Doordash
06.2021 - 12.2022
Server
Track Inn
05.2020 - 09.2021
Sandwich Artist
Subway
10.2018 - 03.2020
Associate of Arts - Business Communication
Spoon River College