Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Imalay Torres

Youngstown,OH

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

Southwoods Surgical Hospital
06.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used Meditech to schedule appointments.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.

Patient Ambassador

AVI
02.2022 - 06.2022
  • Serving patient's meals in accordance with their dietary restrictions.
  • Participated in ongoing training programs focused on improving service techniques, product knowledge, and interpersonal communication skills.
  • Successfully managed high volume shifts while maintaining exceptional service standards under pressure situations.
  • Promoted a positive work environment through effective teamwork and communication among all staff members.

Production Worker

P & S Bakery
08.2021 - 02.2022
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Education

Certificate - Billing And Coding Specialist

Boardman Training Center
Boardman, OH
03-2024

Diploma - Phlebotomist

ETI
Niles, OH
12-2021

Diploma - Medical Assistant

Ross Medical Education Center
Niles, OH
04-2020

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Patient Intake
  • Payment Collection
  • Healthcare industry understanding
  • Medical Billing
  • EMR software (Medent, Meditech, Epic)
  • Microsoft (World, PowerPoint, Excel)
  • CPT Coding

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Representative

Southwoods Surgical Hospital
06.2022 - Current

Patient Ambassador

AVI
02.2022 - 06.2022

Production Worker

P & S Bakery
08.2021 - 02.2022

Certificate - Billing And Coding Specialist

Boardman Training Center

Diploma - Phlebotomist

ETI

Diploma - Medical Assistant

Ross Medical Education Center
Imalay Torres